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Please complete the following form by entering the booking code and contact email of the booking

Step 1: Booking contact information
Step 1: Booking contact information
Please add a valid email.
Please enter a valid reservation code

IMPORTANT INFORMATION:

We have extended the flexibility in our change policy for all tickets purchased as of September 4, 2020 on all our routes.


If your trip ends before December 1, 2020:

• You can change 01 time the date of your ticket for a flight with a later date than your original flight, without paying the charge for the change or fare difference, as long as there is availability, except between the months of December 2020 and February 2021 or after June 2021 where only pay the fare difference , taxes or boarding fees if it exists. (Not valid for partial payments)

• If you want to forward your flight, you will only pay the fare difference, taxes or boarding fees if they apply.

• If additionally you want to change the destination you will only pay the fare difference, taxes or boarding fees if they apply.

• If you are not clear on the date to change your ticket, you can request a refund through a Gift Card for the same value of your purchase, to fly until December 31th of 2021 or choose some of our alternatives available our service channels.

• Any request for flight changes or Gift Card must be made with at least 72 hours before the departure time of the original flight.


If your trip Original concludes later than December 1th, 2020:

• You can change the date of your ticket 01 time by paying only the fare difference, taxes or boarding fees if applicable, as long as there is availability. (Not valid for partial payments).

• If additionally you want to change the destination you will only pay the fare difference, taxes or boarding fees if they apply.

• If you are not clear on the date to change your ticket, you can request a refund through a Gift Card for the same value of your purchase, to fly until December 31th of 2021 or choose some of our alternatives available our service channels.

• Any request for flight changes or Gift Card must be made with at least 72 hours before the departure time of the original flight.

We recommend that you stay tuned to JetSMART.com where we will be updating the information about our flights.

Step 2: Select one of the following options
Step 2: Select one of the following options

For the booking code:


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Step 3: Fill in your details and select a new itinerary Step 3: Fill in your details and select a new itinerary
Please add your full name
Please add your last name
Add a valid email

Enter your phone number to confirm your change in the event that we need to contact you. Country code + Area code + telephone.   Example: 56977777777

Please add a valid phone number

Select your new trip

* Domestic flights cannot be exchanged for international flights

If you do not find available flights, click here and we will send you a Gift Card for the same value of your reservation so you can use it later.

* Domestic flights cannot be exchanged for international flights

If you do not find available flights, click here and we will send you a Gift Card for the same value of your reservation so you can use it later.


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Send request Send request

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Change request sent successfully. You will receive confirmation of your change in the next few hours in your email or we will call you if there is no availability.

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