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We are working to assist you as soon as possible

Please complete the following form by entering the booking code and contact email of the booking

Step 1: Booking contact information
Step 1: Booking contact information
Please add a valid email.
Please enter a valid reservation code

We invite you to review the conditions and requirements to be able to make your trip without worries. If you want more information click HERE


We know that flexibility is important and for this reason, we tell you that:

If your flight has not been affected and you want to change your travel date, check the options you have available according to the date you purchased your ticket:

Purchase of tickets between January 01, 2021 to February 28, 2021:

  • If your flight was not affected, you can make 01 change of date or destination without paying the change fee, but you will have to pay the fare difference if any.  This applies for domestic and international flights as long as there is availability. Remember that the change can be requested up to 48 hours before the initial date of the flight.


Purchase of tickets between December 01, 2020 and December 31, 2020: 

  • If your flight was not affected, you can make 01 change of date or destination without paying the change fee, but you will have to pay the fare difference if any.  This applies to domestic and international flights as long as there is availability. Remember that the change can be requested up to 01 hour before the initial date of the flight.


Purchase of tickets between September 03, 2020 and November 30, 2020:

  • If your flight was not affected and its start date is after December 01, 2020, you can make 01 change of date or destination without paying the change fee, but you must pay the fare difference if any.  This applies to domestic and international flights as long as there is availability. Remember that the change can be requested up to 72 hours before the initial date of the flight.


If your flight was canceled or rescheduled for more than 59 minutes, you have the following options available:

  • You will be able to make 01 date change without paying the change fee, nor the fare difference until December 31, 2021, provided there is availability for domestic and international flights.
  • If you are not clear about the date to change your ticket, you may request a refund through a Gift Card for the same value of your purchase, to fly until December 31, 2021 or choose some of our alternatives available in our customer service channels. Any of the above alternatives must be requested up to 1 hour before the flight.
Step 2: Select one of the following options
Step 2: Select one of the following options

For the booking code:


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Step 3: Fill in your details and select a new itinerary Step 3: Fill in your details and select a new itinerary
Please add your full name
Please add your last name
Add a valid email

Enter your phone number to confirm your change in the event that we need to contact you. Country code + Area code + telephone.   Example: 56977777777

Please add a valid phone number

Select your new trip

* Domestic flights cannot be exchanged for international flights

If you do not find available flights, click here and we will send you a Gift Card for the same value of your reservation so you can use it later.

* Domestic flights cannot be exchanged for international flights

If you do not find available flights, click here and we will send you a Gift Card for the same value of your reservation so you can use it later.


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Send request Send request

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Change request sent successfully. You will receive confirmation of your change in the next few hours in your email or we will call you if there is no availability.

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