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Please complete the following form by entering the booking code and contact email of the booking

Step 1: Booking contact information
Step 1: Booking contact information
Please add a valid email.
Please enter a valid reservation code

IMPORTANT INFORMATION:

We inform that as of Friday, April 24, 2020, and temporarily, we will not make changes of any kind for flights from, to, and within the Argentine Republic in any of our service channels for modifications whose new flight is before 31 of August. Changes will only be made when the new flight date is from September 1. The above is due to compliance with the Resolution of the National Civil Aviation Administrator (ANAC) of the Argentine Republic.


Information about the conditions of change of your ticket:

  • If your flight was canceled and/or rescheduled, you can make 01 date change without paying the change charge, nor the fare difference, in case the new flight requested, is for a departure date before 31 December 2020. If you want to change for a flight from January 1, 2021, the change fee will not be charged either, but the fare difference will be charged if it exists. Or you can request a return using a JetSMART Gift Card for the same value of your purchase.
  • If your flight is between April 1 and May 31, 2020, and has not undergone modifications, 01 date change without paying the change charge, nor the fare difference, in case the new flight you request is for a departure date before July 31, 2020. If you would like to exchange it for a flight from August 1, 2020, we will not charge you the change fee either, but the difference in fare will apply, in the event that exists. You can make the change or request the return by means of a JetSMART Gift Card for the same value of your purchase, only up to one hour before the flight.
  • In addition, for tickets purchased between March 13 and May 31, 2020, to fly on any date, you can make 01 change of date and/or destination without paying the change charge, and you will only have to pay the fare difference in case it exists.

We recommend that you stay tuned to JetSMART.com where we will be updating the information about our flights.


ABOUT THE CLOSURE OF BORDERS:

  • The Chilean government decided to close its borders to non-resident foreigners from March 18th, 2020 until April 30th, 2020 (this measure could be extended)
  • The Argentine government decided to close the domestic operation between March 20th at midnight and September 1st, 2020 at 11:59 p.m.
  • The Peruvian government decided to close its borders between March 16th at 11:59 p.m. and July 15th, 2020 inclusive.
  • The Colombian government decided to close its borders from March 17th and until May 30th, 2020.
Step 2: Select one of the following options
Step 2: Select one of the following options

For the booking code:


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Step 3: Fill in your details and select a new itinerary Step 3: Fill in your details and select a new itinerary
Please add your full name
Please add your last name
Add a valid email

Enter your phone number to confirm your change in the event that we need to contact you. Country code + Area code + telephone.   Example: 56977777777

Please add a valid phone number

Select your new trip

* Domestic flights cannot be exchanged for international flights

If you do not find available flights, click here and we will send you a Gift Card for the same value of your reservation so you can use it later.

* Domestic flights cannot be exchanged for international flights

If you do not find available flights, click here and we will send you a Gift Card for the same value of your reservation so you can use it later.


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Change request sent successfully. You will receive confirmation of your change in the next few hours in your email or we will call you if there is no availability.

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