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Here you will find answers from your trip. If you still have questions, visit the Help Center section.
Frecuent Asked Question

To learn more about the low cost model and find out what it is and how you can fly SMART click here.

At JetSMART we want you to fly SMART and that doesn't just mean giving you the best prices, but meeting the highest safety standards. That's why our entire fleet includes new aircraft equipped with the latest technology.


In addition, our entire operation is certified by the Dirección General de Aeronáutica Civil (DGAC),  civil aviation authority of Chile, which demands that we comply with high quality and safety standards.

Your SMART fare gives you the right to fly between selected destinations plus the random seat assignment. You can take one carry on bag with you which should not exceed the following maximum dimensions: 45cm x 35cm x 25cm (length, width, height), including wheels, handles, pockets, etc. This carry-on can be a purse, a briefcase, a small backpack or any personal item that meets the dimensions. Also, keep in mind that only one carry-on bag per passenger is permitted.


Seat selection, meal on board, carry-on baggage, checked baggage and other optional services will have an additional value that will be added to the final fare.


Remember! At JetSMART you only pay for what you use.

To learn about all our destinations and routes click here.

It is the amount that the airport authority or operator charges for using its infrastructure and services (boarding lounges, airport infrastructure). 

These fees are not included in your SMART fare.

This is the cost for website management services and payment methods which is already included in your SMART fare.

Buying online is really easy! Just visit JetSMART.com, select your destinations, dates and number of passengers and then click the continue button.


That's all! You can now start selecting your flights and optional services to complete your reservation and start flying SMART.

To make an online reservation you only need

Name and last name

Birth date

Phone Number

ID Number/Passport number

E-Mail

It is that easy to start flying SMART!

At JetSMART we keep it simple, so we don't operate flights with connections.  

Yes you can, but remember that purchases through this platform will have an additional fee of $12,000 CLP / 19 USD per passenger per itinerary.

SMART advice! Buy your tickets at JetSMART.com for no additional cost.

Yes you can buy your ticket at the airport, but remember that this service will have an additional fee of $12,000 CLP / 19 USD per passenger per itinerary.


Also, the sale will be subject to the availability of the service provider staff at the counter.


If you don't want to pay more, we recommend that you buy online from any mobile device that has an internet connection.

Yes, you can buy optional services at the airport without paying an additional service fee, but at a higher price than at JetSMART.com..


To see the amount you will have to pay for the purchase of optional services at the airport, click here.


Fly SMART and save by purchasing at JetSMART.com!

Yes, you can add as many optional services as you wish up to 60 minutes before your flight departure, through the "Manage Your Trip" section at JetSMART.com, by calling the Contact Center and/or directly at the airport.


Remember that if you buy them at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

It is the advantage of skipping the waiting line and boarding the plane before other passengers, ensuring space for your carry-on baggage.


You can buy it as an optional service at JetSMART.com or directly at the airport.


Click here to check prices.

JetSMART does not offer on-board entertainment services.

At JetSMART you can buy the food and drinks that you prefer on board the plane.  Click here to check the varied menu we offer on board.


If you are a fan of Mate, you can also buy hot water to prepare your favorite drink.

JetSMART does not offer transportation services to/from the airport so we recommend you to ask for the official services that each destination offers.

Receiving offers and other promotions is very easy. Log in at JetSMART.com and sign up as a SMART user or click here.

If you want to travel with more than 10 friends, family, co-workers or others, you will need to request a special quotation for groups.


Visit this link to access all the information about group quotes, make your purchase and start flying SMART.

Luggage

The maximum dimensions and weights allowed for each type of luggage are as follows:


Dimensiones, Pesos y Límites

Baggage typeMaximum dimensions * 1Max WeightAmountMax quantity per passenger
Handbag (cabina)45cm x 35cm x 25cmMax 10kgIncluded1
Cabin Bag (cabina)*255cm x 35cm x 25cmMax 10 kgIt pay1
Checked in Bag158 cm linearMax 23 kgIt pay5
Oversized Equipment Dimensions larger than 158cm linear and smaller than 230cm linear.Max 23 kgIt pay3


* 1 All dimensions include wheels, handles and pockets.

* 2 Guitars and basses properly packed in their case can be considered hand luggage.

* 3 Exceptionally surfboards are allowed to measure up to 300 cm linear.

To check the prices of luggage and other optional click here.

Your SMART fare allows a carry-on bag corresponding to a personal item with maximum dimensions of 45cm x 35cm x 25cm which include wheels, handles and pockets. You can take it on board and it can be a bag, wallet, backpack or suitcase. 


 Even though they do not pay for their ticke, infants are also entitled to travel with a carry-on bag, as long as these meet the maximum dimensions allowed.


If you want to carry more luggage, you can add it at an additional cost.


Click here to check prices on luggage and other optional services.


Remember that all valuable or electronic items such as computers, video equipment, etc. must be carried as carry-on baggage, as JetSMART will not be held responsible for valuable items carried in checked baggage.

If your luggage weighs more than 23kg you will have to pay an additional fixed amount of $22.000 CLP for excess luggage for domestic flights and $35 USD for international flights. This applies to checked baggage and oversized baggage.


If you have not paid for your luggage, you will have to pay the corresponding amount for each luggage you carry with you plus the corresponding fee for excess baggage weight.


If your luggage weighs more than 32 Kg, it will not be allowed.

You can always add luggage and optional servicies to your reservation through the "Manage Your Trip" section at JetSMART.com, Contact Center and/or directly at the airport.


Remember that if you buy at JetSMART.com, it will always be cheaper.


Don't overpay! Fly SMART and save by shopping at JetSMART.com


IMPORTANT: If you buy optional services after downloading or printing your boarding pass, please download and print it again! Otherwise, we won't know that you added those optionals.

Yes! At JetSMART you can travel with all your sporting goods as long as they comply with the established dimensions and weight and pay the corresponding fees.


Check prices, allowed dimensions and weight limits of oversized luggage here.

Yes! At JetSMART you can travel with all your musical instruments as long as they comply with the established dimensions and weight and pay the corresponding fees.


Remember! Properly packed guitars and basses may be considered Carry-On Luggage.

All sports equipment, musical instruments or any other oversized luggage must be properly packaged, in one piece of luggage that is safe for transport.


JetSMART will not be responsible for damage to oversized baggage.

At JetSMART, you can take one baby stroller at no extra cost  ff you are traveling with an infant (a child who is between 0 y 2 years minus one day old).


If you are traveling with an infant and want to bring a car seat and a baby stroller, you must pay for one of the items such as Checked or Oversized Baggage as applicable, depending on the maximum dimensions and weight of the item and paying the corresponding amount.


If you are traveling with and infant, you don't have to pay an additional cost for a two-piece baby stroller.


If you are traveling with children older than 2 years old, the car seat, baby stroller or both items must be listed as Checked Baggage or Oversized Baggage upon payment of this optional service.

Umbrellas, weapons, knives, sharp objects, swords, sabers, compressed gas item, blunt elements, stones, handicrafts, hockey sticks, tools, butane gas, aerosols, lithium batteries and skateboards must be declared at the counter or otherwise they will be confiscated by the Airport security control unit. If you want to carry a weapon, you will have to show up at least 60 minutes before the flight departure for Security Control (AVSEC) to inspect and approve the transportation of the weapon. Otherwise, it won't be transported.

For domestic flights there are no article-specific restrictions.


For international flights you can carry a maximum of 100ml of liquids in your carry-on luggage, so you must make sure that creams and/or oils, perfumes, sprays, gels, shampoos and/or soaps, shaving foams or creams, deodorants and/or toothpastes do not exceed the maximum or they will otherwise be confiscated by the Airport security control unit.

On domestic flights, you may bring food on board as long as it is properly sealed.


On international flights the transport of food is limited by the inspection body of each country. Therefore, we recommend becoming informed on the restrictions of the country you’re traveling to before the trip.

If your baggage is delayed or did not arrive at the same time as your flight, you should contact JetSMART or the service provider in the baggage claim area who will then ask for your contact details. Once the case is submitted, you will receive an email containing your claim tracking number.

If your baggage has been damaged, you should contact JetSMART staff at the airport or call the Contact Center up to 7 days after the date of arrival of the flight.


Minor damages (those that do not limit the basic functioning of the luggage) will not be compensated or repaired. Average and major damages will be compensated with the equivalent amount of $30,000 CLP in JetSMART services, without prejudice to the potential liability of JetSMART within the limits established in the applicable law.


Remember that damaged and/or fragile luggage will only be transported under prior authorization of the passenger and labeled as such since JetSMART will not be responsible for any damage caused to this type of luggage.

If you left an object or item on board the plane and you are still in the passenger boarding bridge, you can ask the crew member at the door to help you find it. If you realize you left something on the plane after you have left the area near the aircraft (outside the passenger boarding bridge or in the shuttle area) you should ask in the "lost and found" section of each airport.


If you do not find your items left on board, JetSMART will not be held responsible for the lost property.

Yes. Properly packed urns can be considered a carry-on bag or hand luggage depending on their size and you can take them on board after paying the appropriate fee.


Also, you will need a death certificate and a cremation certificate issued by the National Healthcare Service which certifies the cremation.

Yes. You can carry up to 5 litres of alcoholic beverages in your luggage as long as they are packaged in their sales packaging and do not contain more than 70% alcohol by volume.


Remember that they cannot be opened or consumed on board.

Check-in

You will be able to check in between 72 hours and 40 minutes before the flight departure time at JetSMART.com with no additional cost.  You will have to enter your reservation code and e-mail.  If you don't remember your email address, you can do the search by passenger name.


Upon payment of the service, you will also be able to check in at the JetSMART counter at the airport between 120 minutes before the flight's departure and the closing time of the counter which is 40 minutes before the flight's departure for domestic travel. For international trips, between 180 minutes before the flight's departure and the closing time of the counter which is 60 minutes before the flight's departure.

It is an alphanumeric code that we will send to your email along with the itinerary and purchase confirmation email. This code will serve as a reference if you want to make changes to your flight, add optional services, among others.

Each time you complete a purchase we will send you a confirmation email with the details of the itinerary and the items you paid for. There you will find your reservation number and all the important information about your flight.

If you have not received a confirmation email with your reservation number, we suggest you check for spam.


If you can't find your itinerary email, please get in touch with our Contact Center so they can forward it to you.

If you are unable to check in online, you can call our Contact Center and they will guide you through the process.  For contact numbers just click on our Help Center


Alternatively, you can arrive at the airport earlier and check in at the JetSMART counter upon payment of the optional airport boarding pass printing service.

You can get your boarding pass by checking in online at JetSMART.com at no additional cost.


You can also print your boarding pass at the airport counter after paying for the service.

For domestic flights you must arrive at the airport 120 minutes before departure and for international flights you are required to get there 180 minutes before departure.


Boarding gates will close 20 minutes before flight departure.


Remember that boarding gates will close 20 minutes before flight departure for both domestic and international flights.

Seat selection

Yes. You can buy and select the seat you prefer as long as it is available, you meet the requirements and pay the corresponding price.


Click here to check prices on seats and other optional services.

If you decide not to pay for a seat, no problem. We will randomly assign you a seat  at no additional cost from among those available.


Random allocation of seats will be done at the time of check-in and does not ensure that passengers with the same reservation travel in the adjacent seats.

To ensure that two or more people travel in adjacent seats, passengers must select those seats and pay the corresponding price.


If you choose not to pay for selecting seats, they will be randomly assigned and we cannot guarantee that passengers will travel in adjacent seats (including children).

If you want to change your randomly assigned seat you can do this through JetSMART.com, by calling the Contact Center, directly at the airport or once above the aircraft upon payment of the cost of the seat you choose.

Because we care about your safety, we remind you that if you want to select a seat in the emergency exit row, you must meet the following criteria:


  • Be at least 15 years old
  • Be able to read, understand and communicate in Spanish or English
  • You must not travel with another passenger who requires your assistance or care. For example: children under 12 or people with a disease or special needs.
  • Have sufficient mobility, strength, balance, and skills to remove obstacles, manipulate emergency exits, and exit quickly, helping other passengers.
  • Have the hearing and vision skills to understand instructions given by crew members, provide oral information to other passengers, and operate the emergency exit.
  • Not having any condition that may be affected or aggravated by manipulating the emergency exit.
  • Be willing to assist other passengers if necessary.
  • Not traveling with a pet in the cabin.


If you do not meet any of these requirements, for operational safety reasons we will assign you another seat and the value you paid will not be refunded. Under current regulations, we are required not to assign a seat to a person adjacent to an emergency exit if the company determines that such person is unable to perform one or more of the functions required for the occupant of that seat, or if the person does not wish to perform those functions or may suffer physical harm as a result of performing those functions.

Payment Methods

At JetSMART.com you will be able to pay with both national and international credit and debit cards. Just make sure you correctly select the country that issued your card.  In addition, payment by bank transfer is now available (applies only to bank accounts issued in Chile).


For purchases through the Contact Center, you can only pay with national and/or international credit card. Remember that the purchase through our Contact Center has an additional fee of $12,000 CLP/19 USD per passenger per itinerary.


You can also pay your fare using Gift Cards issued by JetSMART but excluding boarding fees.

To pay with a Gift Card issued by JetSMART, you must select this option at the time of paying for your reservation and enter the number in the corresponding box.


Please note that it is not possible to pay boarding fees using the amount of your Gift Card.

Yes, they can be different. There is no need for the holder of the card used to pay for your reservation to be one of the passengers.

The CVV number is a three digit code you will find on the back of your credit card.

Invoices will only be issued to legal entities and if required, remember to request it at the time of purchase. 


Because at JetSMART we want to make your life easier, we encourage you to register your company on our JetSMART Business Portal.  Just click here and complete the form. 

Returns & Exchanges

Yes. At JetSMART all tickets can be changed. You can change the flight, date, destination and name up to one hour before the flight.


For changes of date, flight or route an additional charge must be paid plus the fare difference if there is one.


For name changes on the ticket, an additional charge per leg and per person must be paid.  Once the journey has begun, no changes can be made to the name on tickets for any of the legs contained in the itinerary.


Click here to learn about prices and conditions

All optional services are kept for the new flight. If we are unable to confirm an optional service, this can be changed for the most similar alternative.


If there is credit balance in favor due to differences in the price of optional services, or if it can' t be confirmed in any category, this balance can be used as credit to pay for the ticket exchange fine, without exceeding the value of the fine. Any excess of credit will benefit JetSMART and will not be refunded or used in any way.

If you made a mistake when typing your name you can change it at JetSMART.com or by calling the Contact Center at no additional cost within 24 hours after the purchase of your ticket.


Remember! The free service is only for typos, name changes have an additional cost. Any change of name or typography may be made up to 1 hour before the flight and always before flying the first leg.


Click here to learn about prices and conditions.

Yes, as long as you pay for the name change service which has an additional cost per leg and per person.  Remember that all changes must be completed up to one hour before the flight.  For more information click here.

Remember that at JetSMART all fares allow changes at an additional cost regardless of the reasons. If you do not want or cannot take your trip, you can request a refund of boarding fees by accessing the "Refunds" section at JetSMART.com.

Yes. If you decide not to travel, you can cancel your reservation, but you must bear in mind that JetSMART does not issue refunds for tickets or optional services, so you can only request the refund of your boarding fees.

Delays & cancellations

You can check the status of all our flights on the airport screens.

If your flight is cancelled or delayed more than 15 minutes, we will send a message to the email you provided at the time of the purchase and you will be able to change your flight without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.


You are welcome to learn more about your rights in the event of delay or flight cancellation attributable to JetSMART here.

If your flight comes 8 minutes earlier or more, we will send a message to the email you provided at the time of the purchase. 


If the new schedule doesn't suit you, you will be able to change your flight, without any additional costs, such as penalty or fare difference, for any flight on the same route that has available seats.

All optional services are kept for the new flight at no additional cost. If we are unable to guarantee any optional services, you can change it for the most similar alternative at no additional cost.

At JetSMART we do not have ticket refunds so if you are late and miss your flight, you will have to buy a new ticket and request a refund of the boarding fees for the flight you missed in the " Refunds" section at JetSMART.com.


Please make sure you arrive at the airport 2 hours in advance for domestic flights and 3 hours for international flights to ensure you are on time for boarding.

Special needs

We understand that dogs are part of your daily life and that's why at JetSMART you can travel with them at no additional cost. Just make sure you meet the following requirements:


-They must be wearing their harness provided by the entity that trained them and/or wear their official badge certifying that they are a "Guide Dog".

- Your guide dog should behave well and have their health records updated.


It is the passenger's responsibility to be informed and request the corresponding certificates before going to the airport, otherwise, they will not be able to board with their guide dog.

Wheelchairs for passengers with reduced mobility and other orthopedic equipment required for mobility are transported free of charge.


However, we recommend that you notify us at the time of purchase of your ticket in the "Special Needs" section so that we can help you and provide you with the best possible service. You can also notify us through the contact center 24 hours before the flight departure time.


Remember that electric wheelchairs must be transported in the airplane hold and the battery must be disconnected.  We remind you that our airport staff is not authorized to handle your chair, so this action must be performed by you or the person accompanying you.


Also, don't forget that for domestic flights you must check in at the airport 120 minutes before the flight.

  For international flights you are required to be at the airport 180 minutes before departure, so that you can have enough time to check in your wheelchair.

If you are decompensated due to a disease.

If you are traveling with a developmentally disabled passenger or high-risk psychiatric patient.

If you have a contagious disease.

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles.

If you are pregnant with more than 28 weeks of gestation.

If you are traveling with a baby that needs any type of monitoring, except for incubators, stretchers, etc., which may not be carried on board.

If you had surgery 10 days ago or less.

If you had thorax surgery 21 days ago or less (and are traveling to Peru).

Click here to download the MEDIF form.

After the 28th week, you must present a medical certificate at the airport counter that shows you are allowed to travel. This certificate must contain the following basic information:

Itinerary with date(s) and time(s) of departure.

Weeks of gestation.

You will need to present a written authorization containing the stamp and signature of your treating phsician to make the trip.

The medical certificate must be issued no earlier than 10 days prior to departure of the first flight and must be presented to the carrier no later than 1 hour before the departure of the flight.

Pregnant women will not be able to board if they are within 7 days before their due date or 7 days after the delivery date.

The above regulations apply to both single and multiple pregnancies. 

If you are insulin-dependent or have a disease that requires treatment with sharp medical items such as syringes and needles, you will be able to carry a treatment kit that contains only 1 needle together with a medical certificate that confirms your condition. Also, you must inform the JetSMART staff of this condition before boarding the aircraft.


Submitting the corresponding papers and transporting the kit is the passenger's sole responsibility.

It is not allowed to transport liquid oxygen or devices containing it. However, you may carry your certified Portable Oxygen Concentrator (POC) for in-flight carrying or a medical air or gas cylinder that does not exceed 5kg in gross weight.

JetSMART does not offer transport services for stretchers, incubators and/or coffins.

Travel documents

Chilean passengers must present the following documentation:


For domestic flights all adult passengers can embark with their national ID card on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.



For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For international trips all adult passengers can board with their valid passport on the date of travel. For round-trip trips, the identity card must be valid on the date of return.

 If you do not have it, you will have to board with your current passport.


For trips to Peru, foreigners must enter the country with a valid passport issued by a recognized State and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.


Peruvian passengers entering Chile as tourists will have to enter bringing their previously purchased return ticket. Otherwise, they will be denied entry into the country and sent back to the country of origin.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.

For passengers who have Chilean nationality, the countries to which they can travel with only their valid and in good condition identity card are: Argentina, Uruguay, Paraguay, Brazil, Colombia, Ecuador, Peru, Venezuela and Bolivia.


For passengers who do not have Chilean nationality, we suggest that you contact the embassy or consulate of the country you are visiting and find out what documentation is required in that country.


It is the passenger's responsibility to be informed, learn about and comply with the requirements for travel imposed by any authority and they must submit identification, visas, departure, transit, or entry information and any other documents that are required depending on the destination. JetSMART has no responsibility whatsoever for delays or denials of boarding or entry into a country that affects the passenger and which are associated with or arising from the failure of the passenger to comply with the above obligation.


From April 16, 2018, Haitian citizens must enter Chile with a Consular Visa for Simple Tourism, with the right to enter and stay in Chile for a maximum period of 30 days. This visa is for individuals who travel for purposes such as recreation, without the intention to immigrate, reside or develop remunerated activities. In addition, a 12-month Humanitarian Visa has been established, which can only be applied for at the Chilean consulate in Haiti.


Haitian passengers who do not have their passport stamped with one of the 2 visas mentioned above will be denied entry into the country and sent back to the country of origin.


Current requirements are maintained for Venezuelan citizens, even though a Democratic Responsibility Visa has been created and they must apply for it at the Chilean consulate in Caracas. In other words, they do not require a visa if traveling as tourists (maximum stay of 90 days from the day of entry into the country). And they must have a return ticket to their country at the time of boarding.

Before travelling make sure that your identity card or passport is valid on the date of return. Otherwise you will have to process your new documents at the civil registry office closest to your home, embassy or consulate in the case of foreigners.


Remember that for trips to Peru, foreigners must enter the country with a valid passport issued by a state(?) and with a minimum validity of six months from their entry into the Peruvian national territory. Otherwise, they will be denied entry into the country and sent back to the country of origin.

For domestic flights, the following can be considered as valid as an alternative to the document itself:

Proof that a new identity card has been requested, only if the date of the process is less than 30 days.

Driver's license issued by the Government of Chile.

For international flights you must contact the local police to report the missing document and contact the consulate or embassy to request a new one from the country of origin.

Pets

Yes, don't leave your pet at home and take them with you wherever you go at an additional cost.


Just remember that the conditions for traveling with your pet are:


Only cats and dogs are allowed.

Pets must weigh a maximum of 7 kg (including container).


You must request the service online or through the Contact Center until 48hrs before the flight.

The pet should travel in a soft 36x33x20 cm crate with a waterproof/absorbent floor.

We will only accept 1 pet per crate which must also enter standing.

The fee is charged per leg.

1 pet maximum per reservation.

3 pets maximum per flight. If you arrive at the airport with your pet without having purchased the optional service online or through the Contact Center, JetSMART does not guarantee availability of room for the pet on the flight.

Passengers traveling with pets may not travel in or purchase front row seats or emergency exits.


Click here to check the prices and see here Terms of Service for transportation of pets in the cabin.

Remember that only dogs and cats are allowed. Unfortunately we do not offer transportation of other species.  For more information click here.

Because not all our dog and/or cat friends have the physiological conditions to travel, there are breeds that will not be allowed in the flight.


Click here and find out which ones.

We suggest that you learn about all the requirements in the Pet On Board Terms of Service section by clicking here.

Children & babies

At JetSMART we do not offer unaccompanied minor services.  This is why we recommend you learn about the conditions and necessary documents to fly with a minor.

Business portal

It's very easy, just click here, select the option " Sign up" and complete the form.


Remember that you must be a Legal Entity to sign up.

Currently, Legal Entities from Chile, Argentina and Peru can sign up.

Remember that in order to register in our Portal, you cannot use an email that has already been registered as a user or in another company.  We suggest that you use another email account.

If the company's entered data is validated as correct by our finance area, the activation will take place within 24 working hours, which will be communicated to the  registered email.

If you have not received the activation email, please contact us at soporte.empresas@jetsmart.com

Our benefits are:

User Hierarchy --> Online Self-Management of User Roles.

Reports --> Access to the purchase record of each user.

Reservations --> You can make reservations and pay afterwards. This allows you to generate a purchase approval flow.

In Chile, you can use your debit cards, credit cards and bank transfers.


In Argentina and Peru, you can use your debit cards, credit cards and bank transfers.

For accounting provisioning purposes, the requesting party agrees to use the existing debit within a maximum of one year from the date of payment. If there is no activity in the account within the stipulated period, JetSMART will be entitled to cancel the account without reimbursement of the existing balances.

No. But the balance will always be available for use as long as the account shows activity within 1 year.

You can have as many administrator accounts as you want.

We remind you that JetSMART does not do cancellations.  What we can do is make changes to your reservation for a fee.  Remember that all changes must be completed no less than one hour before the flight.

If you want to make a name change, you can do it in our website by accessing the "Manage your trip" section. To change Routes or dates you must call our Contact Center. Remember that all changes must be completed up to (no less than?) one hour before the flight.

Indeed, if you did not pay for the reservation within the time stipulated in the portal, this will be deleted and you will have to make the purchase again, paying the rate in force at the time of purchase.

If the flight you wish to book departs within 72 hours or less, you can only use your account to purchase the ticket, as the requirement for reservations is that the flight date is earlier than those hours.

One of the benefits of the JetSMART Business Portal is that you enter your data only at the time of registration and all purchases made through the platform will have an associated invoice with such data.


Do not forget to keep your data updated, something you can manage from your portal.

Remember that your invoice will be sent to the e-mail address of the first Administrator registered in the Portal.  If you have not received the invoice, please contact us at soporte.empresas@jetsmart.com

In such cases, please email us at soporte.empresas@jetsmart.com and provide the following information:


Company name - administrator's email - number of invoices - reservation code associated with the invoice.