Now your tickets with more flexibility

CHANGE, CANCEL OR TRANSFER


Now your tickets with more flexibility

DO WHATEVER YOU WANT WITH YOUR SMARTICKET!

Because flying SMART is flying FLEXIBLE

Change

Change the date, time and route of your ticket.

Cancel

If you have purchased a ticket and cannot fly, you may cancel it.

Transfer

You can change the passenger's name to whomever you wish

Change

Change the date, time and route of your ticket.

To which destination did you buy?

Within Chile

If you wish to change a flight you purchased with destination within Chile, select this option.

Outside Chile

If you wish to change a flight you purchased with destination outside Chile, select this option

Cancel

If you have purchased a ticket and cannot fly, you may cancel it.

To which destination did you buy?

Within Chile

If you wish to cancel a flight you purchased with destination within Chile, select this option.

Outside Chile

Transfer

You can change the passenger's name to whomever you wish

Within Chile

If you wish to transfer a flight you purchased with destination within Chile, select this option.

Outside Chile

If you wish to transfer a flight you purchased to a destination outside Chile, select this option.

Change

Change the date, time and route of your ticket.

When did you buy your ticket?

Between 0 and 19 days prior to flight

More than 19 days before the flight

Cancel

If you have purchased a ticket and cannot fly, you may cancel it.

When did you buy your ticket?

Between 0 and 6 days before the flight

Between 7 and 180 days before the flight

More than 180 days before the flight

If you wish to cancel a flight you purchased with destination outside Chile, select this option.

Between 0 and 19 days before the flight

Between 20 and 180 days before the flight

More than 180 days before the flight:

Transfer

You can change the passenger's name to whomever you wish

When is your flight?

For more than 24 hours

For less than 24 hours

When is your flight due?

For more than 24 hours

For less than 24 hours

If you bought between 0 and 19 days before the flight and want to change your ticket, these are your alternatives:

Change with cost

Change with cost of $30 USD per leg per passenger + fare difference
If you purchased to fly more than 19 days to a domestic destination and want to change your ticket, these are your alternatives:

Change without cost

You only pay the difference (if applicable).
If you purchased a flight with an international destination and want to change your ticket, these are your alternatives:

Free change up to one hour before the flight

You only pay fare difference (if applicable).
If you purchased between 0 and 6 days before the flight and want to cancel your ticket, these are your alternatives:

Change of name

You may request a name change at no cost if your flight is for more than 24 hours. If your flight is for less than 24 hours, the name change will be charged.

Boarding fees refund

Remember that a refund of your boarding fees is always available in case you have not flown.
If you purchased between 7 and 180 days before the flight and want to cancel your ticket, these are your alternatives:

Cancel

You may cancel your ticket up to 48 hours after purchase.

Gift card

Request your gift card to fly to the JetSMART destination of your choice. Important: this option can be requested up to 20 days before the flight.
If you purchased your flight more than 180 days in advance and want to cancel your ticket, these are your alternatives:

Cancel

You will have up to 10 days after your purchase to cancel your reservation.

Gift card

Request your gift card to fly to the JetSMART destination of your choice. Important: this option can be requested up to 20 days before the flight.
If you bought between 0 and 19 days before the flight an international destination and you want to cancel your ticket, these are your alternatives:

Change of name

Your reservation only allows a name change at no cost if your flight is to fly more than 24 hours. If your flight is within 24 hours, you must pay the change fee ($40,000 per leg per passenger).

Refund of boarding taxes

Remember that you can request the boarding taxes of your reservation.
If you bought between 20 and 180 days before the flight an international destination and you want to cancel your ticket, these are your alternatives:

Cancellation

You may request a cancellation up to 48 hours after the purchase.

Gift Card

Request your gift card to fly to the JetSMART destination of your choice. Important: this option can be requested up to 20 days before the flight.
If you bought to fly in more than 180 days an international destination and you want to cancel your ticket, these are your alternatives:

Gift Card

Request your gift card to fly to the JetSMART destination of your choice. Important: this option can be requested up to 20 days before the flight.

Cancel

You may cancel your ticket up to 10 days after purchase.
If you bought to fly in more than 24 hours and want to transfer your ticket, these are your alternatives:

Free name change

Transfer your ticket to the person of your choice at no cost! *Maximum of 2 transfers per year, 1 per semester.
If you bought to fly in less than 24 hours and want to transfer your ticket, these are your alternatives:

Change of name with cost

To transfer your ticket to another person, you must pay a change fee of $40,000 per passenger.
If you bought to fly in more than 24 hours and want to transfer your ticket, these are your alternatives:

Free name change

Transfer your ticket to whomever you want, free of charge! *Maximum 2 transfers per year, 1 per semester
If you bought to fly in less than 24 hours and want to transfer your ticket, these are your alternatives:

Change of name with cost

To transfer your ticket to another person, you must pay a change fee of $65USD per passenger, per leg.
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