Did you know you can
travel with your pet?
Bring them along for an additional fee (per leg and per passenger), and make sure you meet all the requirements for traveling with your pet.
To fly with your dog or cat, you’ll need to purchase the service online or by calling our Contact Center. We recommend booking in advance, as we can only accommodate up to 4 pets per flight (subject to availability). Please note that the in-cabin pet service is only available on direct, non-stop flights.
Before booking your ticket, please keep the following restrictions in mind:
- Your pet must travel in a soft-sided, personal, and enclosed carrier specifically designed for transporting animals, which must not exceed the following dimensions: 38 cm (length) x 35 cm (width) x 22 cm (height).
- The carrier must provide enough space for your pet to stand up comfortably.
- The maximum allowed weight for the carrier including your pet is 10 kilograms (22 pounds).
Only dogs and cats are allowed to board.
Only 1 pet is allowed per passenger, subject to availability.
Your pet must be at least 3 months old.
Your pet may not travel in any type of container such as purses, handbags not specifically designed for pet transport, or hard-sided carriers—even if they meet the size requirements.
The carrier must have ventilation holes, a secure closure, and a waterproof bottom. It must not have wheels.
Your pet must not be under the effects of tranquilizers. It should remain calm throughout the flight and must not make noise that could disturb other passengers. Do not present bad odors.
You won’t be able to travel or purchase a seat in the first row or in an emergency exit row, and the carrier must be placed under the seat in front of you.
You must keep your pet inside the carrier for the entire flight, and feeding them on board is not allowed.
Your pet must have all the required documentation mandated by each country.
Requisitos y Condiciones para Viajar con Mascotas
The requirements regarding the carrier, documentation, and other restrictions will be verified by our staff at the airport, so you will not be able to check in online.
Your pet will travel in the cabin, not in the cargo hold. Make sure the carrier meets all the required conditions; otherwise, your pet will not be allowed to board. You can request the service when purchasing your ticket, or afterwards, either through our Contact Center or up to 48 hours before the flight.
We invite you to review our terms and conditions to avoid any issues with restrictions, necessary documentation for each country, and when you arrive at the airport. Click here.
JetSMART is not responsible if the passenger does not have the necessary documents for the origin and/or destination of the trip, or does not comply with the conditions and restrictions described on this page and in our terms and conditions.
If, for any reason, you are not allowed to travel with your pet or are denied entry into the destination country, JetSMART will not issue any refund for tickets or optional services.
