Policy Changes

CHANGES

At JeSMART All fares allow for changes in date, flight, route and name, subject to payment of a fee and/or applicable fare difference.

Can I make changes to my flight?

Yes. In JetSMART all tickets are entitled to exchange. You can change the flight, date, destination, and name up to one hour before the flight.

For changes of date, flight, or route, an additional charge must be paid plus the fare difference, if any.

For name changes in the ticket, an additional charge must be paid per section and per person. Once the trip has started, no name changes can be made to the passage of any of the sections contained in the itinerary.

Find out about the values and conditions by clicking here

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country. 

How does the Change and Refund Policy?

For date, flight or route changes, a charge per passenger per leg plus the difference in fare, if applicable, must be paid.

For ticket name changes, a charge per passenger per leg must be paid. Once the trip has begun, the name on the ticket may not be changed for any of the legs contained in the itinerary.

All changes are per passenger and per leg and can be made up to one hour before the flight departure time through the Contact Center. Changes at the airport will not be allowed and no post-flight changes will be allowed.

If the change is for a service of lesser value, the difference may be used to pay the charge or additional optional services.

All optional services are maintained for the new flight. If an optional cannot be confirmed, it may be changed for the most similar optional. If there is a balance due to differences in the value of optional services, or in case of not being able to confirm it in any category, this balance may be used as credit for the change of ticket charge, without exceeding the value of the charge. 

For values and conditions click here

IMPORTANT:

Remember that it is your responsibility to comply with all legal requirements.

We recommend:

that you keep an eye on JetSMART.com where we will be updating all our flight information.         

Remember that the requirements are imposed by the Governments of each country and Local Authorities, which are constantly changing, so you should review and make sure you meet all the requirements requested at the time of your trip.

If you are traveling in or out of Chile, you must make sure you comply with all the requirements requested by the authorities, both for entering or leaving the country.

Change the date or time of your flight

Find out here how to do it and fly SMART!

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Do you already have your flight and want to make an exchange or return?


YOU JUST HAVE TO ENTER YOUR BOOKING CODE + YOUR EMAIL AND THE SYSTEM WILL GUIDE YOU TO GET YOUR EXCHANGE OR RETURN!
Request flight change
ARE YOU GOING TO TRAVEL WITHIN CHILE?


REMEMBER THAT:

To travel within Chile you must:

IMPORTANT: As of October 01 and according to the Step by Step Plan

* PCR at Airport of Origin: Not required.

* Vaccination Status: No requirements.

* Mobility Pass: Not required


What you need to know about:

Vaccines in Metropolitan Region HERE

Vaccines in Regions HERE


The SEREMI of Health together with the Municipalities of the country, perform PCR tests free of charge. 

You can find this information on the website of the Municipality of your region or you can call the toll free line provided by the Ministry of Health, 800371900, option 5. 

More information HERE 

Find your Region HERE

This is what you should know before starting your trip.

  • Have a Health Passport that you can process at www.c19.cl.

FLIGHTS WITHIN CHILE

To travel within Chile you must:

IMPORTANT: As of October 01 and according to the Step by Step Plan


* PCR at Airport of Origin: Not required.

* Vaccination Status: No requirements.

* Mobility Pass: Not required



Links of interest:

FLIGHTS TO CHILE

Remember that it is your responsibility to comply with all legal requirements.

The requirements for leaving and entering Chile are as follows:

Entry to CHILE

IMPORTANT: According to the Step by Step plan.  As of October 1st the entry requirements are as follows:

PCR at Airport of Origin

* It is recommended, but not mandatory.

Use of Mask on board of aircraft

* It is recommended, but not mandatory.

PCR at entry to the country.

* It will be performed randomly and to nationals and permanent residents.

* Foreign citizens are exempted from this requirement.

Vaccination Status

* It is not mandatory to be vaccinated.

* They must only carry their vaccination certificate from their country plus their identity card.

* Unvaccinated persons must present a negative PCR within 48 hours of departure to Chile.

Medical Insurance

* Not required.

Form C19

* Has been eliminated.

Mobility Pass

* Not required

Departure from CHILE 

  • All requirements to leave Chile are eliminated.

IMPORTANT INFORMATION - PASSENGERS WITH INTERNATIONAL CONNECTIONS:

Those passengers with connecting flights with other operators in Santiago de Chile must accredit the following at the JetSMART counter: 

  • Connecting ticket no longer than 24 hours.
  • You cannot deliver baggage in hold, you can only carry carry-on baggage.
  • Documentation required to enter the destination country.
  • Passengers who do not comply with the necessary documentation requirements for final destination will not be allowed to board.
  • In case of connection to Lima, passengers must wear a surgical mask and face shield at all times.

For flights from Buenos Aires to Santiago de Chile, please be at the airport at least 4 hours before departure.

Speed up your entry to Chile and fill out your #DeclaracionJuradaDigital SAG online. 

Complete your SAG Affidavit HERE

* Declaration available from 48 hours before your flight departure.

FLIGHTS TO ARGENTINA




No special requirements associated with the COVID-19 pandemic are necessary.

FLIGHTS WITHIN ARGENTINA

No special requirements associated with the COVID-19 pandemic are necessary.

Important: The use of a face mask is optional. 

FLIGHTS TO PERU

ARRIVAL IN PERU FROM OCTOBER 1ST:

PCR Examination and Vaccinations

* Peruvian Passengers, Resident Foreigners over 12 years of age, regardless of their country of origin, must prove they have completed their vaccination schedule against Covid-19 plus a booster dose 14 days before boarding the flight at their point of departure to Peru or, failing that, they can present a negative molecular test with a result date no more than 48 hours before boarding.

* Non-resident foreign passengers whose final destination is the national territory as passengers and regardless of the country of origin, must be vaccinated according to the vaccination schedule of their country of origin.

* Non Vaccinated Passengers: Passengers must have a negative nasopharyngeal PCR test result issued within 48 hours prior to departure.

Exceptions to PCR are:

* Passengers 11 years of age or younger who do not show symptoms of Covid-19 do not require PCR testing.

* Passengers who have contracted Covid-19 up to 3 months prior to departure with a health document proving their Covid-19 discharge status.

Masks

* Their use is optional on aircraft such as airports.

Quarantine

* 14 days upon arrival in Peru for passengers who are tested positive for Covid-19.

* This does not apply to passengers if they take a Covid-19 test upon arrival and receive a negative result.

Medical Insurance

* Not required

Health Declaration

* Required.

* Declaration must be made at https://e-notificacion.migraciones.gob.pe/dj-salud/

* Passengers may not travel unless they present a QR code confirming that they have submitted a "Health Affidavit and Geolocation Authorization" at least 72 hours prior to travel to Peru before arrival.


Flights within Peru

For travel within Peru

PCR RT test and Vaccinations

  • Resident and non-resident passengers of the national air transport service over 12 years of age, can only board if they can prove their complete vaccination dose in Peru or abroad and the booster dose for persons over 40 years of age in the case of persons residing in the country and who are qualified to receive it, according to the current protocol (D.S. Nº 016-2022-PCM).
  • Passengers not vaccinated or who have not completed their vaccination schedule: Passengers must have a negative nasopharyngeal PCR RT test result with NEGATIVE result issued within 48 hours prior to departure.

-Exceptions to PCR RT test: 

Passengers 11 years of age or younger who do not show symptoms of Covid-19 do not require RT PCR testing.

Masks

  • Use of double masks or masks with high filtration capacity (such as N95, KN95, FFP2 and KF94) during the flight and the stay at the airport. This provision does not apply to children under two years of age.
  • The face shield is optional.




FLIGHTS TO BRAZIL

Entry to Brazil:

Vaccination

  • Passengers with a vaccination approved by the Brazilian Health Agency (ANVISA) or by the World Health Organization (WHO) or by the authorities of the country where the passenger was vaccinated, at least 14 days prior to departure, are considered vaccinated.
  • The proof of vaccination must include the passenger's name, the number of doses received, the date received, a QR code and must be issued in English, Portuguese or Spanish.

Passengers not vaccinated

  • Passengers over 2 years of age who do not have a document confirming their negative RT PCR or Antigen Test result issued 24 hours prior to flight departure will be denied boarding. The test result may be in English, Portuguese or Spanish.

Vaccinated Passengers

  • No RT PCR or Antigen test required.

The test requirement does not apply to the following passengers:

  • Passengers 1 year of age or younger
  • Passengers 11 years of age or younger, accompanied by someone with a negative RT-PCR or antigen test result.
  • Passengers in transit through Brazil, as long as they do not leave the international transit area of the airport.
  • Air crew members.

Long-term positive passengers who had Covid-19 in the last 90 days are also exempt from having a negative RT-PCR test result, provided they have all of the following:

  • Two detectable RT-PCR test results, at least 14 days apart, with the last test performed within 24 hours prior to boarding; and * Medical certificate stating that the passenger has a negative RT-PCR test result.
  • Medical certificate stating the date of travel and that the passenger is asymptomatic and fit to travel. The certificate must be in English, Portuguese or Spanish, and must contain the identification and signature of the responsible physician.

Quarantine requirements:

Unvaccinated passengers.

  • Passengers must remain in quarantine for 5 days upon arrival. Passengers must present a negative antigen or RT-PCR test on day 5 to terminate quarantine.

Vaccinated passengers

  • No quarantine is required for passengers who have proof that they are fully vaccinated against Covid-19 and the last dose of a vaccine was received at least 14 days prior to departure.


FLIGHTS TO COLOMBIA

As of May 1st permanent Colombian residents and foreigners must comply with the following requirements to enter the country:

-Travel declaration:

Complete 24 hours before the trip the check-Mig form with the trip data, which can be found in the web page www.migracioncolombia.gov.co  

-Vaccination:

Unvaccinated Passengers: Passengers 18 years of age or older who are not (fully) vaccinated against Covid-19 must have a negative PCR-RT test result within 72 hours prior to departure or a negative antigen test result within 48 hours prior to departure.

Vaccinated passengers: No test is required for passengers who possess a Covid-19 vaccination certificate in paper or digital format confirming that they have received a full course of vaccination with a World Health Organization (WHO) recognized vaccine at least 14 days prior to departure. 

The vaccination certificate must include the passenger's first and last name, the date of vaccination for each dose, the name of the vaccine or manufacturer of each dose and the number of doses received. 

-Use of Mask:

Passengers over 2 years of age must wear a mask compulsorily.


FLIGHTS TO URUGUAY

The requirements for entry into Uruguay are as follows:

URUGUAYAN CITIZENS

Testing: Only required for persons who have NOT had COVID-19 disease within the last 10 (ten) to 90 (ninety) days prior to embarkation or arrival to the country and have not completed the vaccination schedule. They must present a certificate of PCR-RT or antigen negative results performed no more than 72 hours prior to the beginning of the trip. Children under 6 years of age are exempted from compliance.

FOREIGN CITIZENS

Health insurance: Compulsory for all passengers not residing in Uruguay and covering the entire period of stay.

Testing:  Only required for those persons who have NOT had COVID-19 disease within the last 10 (ten) to 90 (ninety) days prior to embarkation or arrival in the country and have not completed the vaccination determined by the authorities of the country where they reside. They must present a certificate of PCR-RT type test or antigen negative result performed no more than 72 hours prior to the beginning of the trip. Children under 6 years of age are exempted from compliance.

GENERAL NOTE: The vaccination condition must be evidenced by means of the corresponding certificate issued by the competent body of the passenger's country of residence. Persons who have been diagnosed with COVID-19 or with symptoms of the disease within the last 7 (seven) days prior to the date of arrival to the country will not be allowed to enter Uruguay.

FLIGHTS TO PARAGUAY

The requirements for entry into Paraguay are as follows:

PARAGUAYAN CITIZENS

Vaccination:

Unvaccinated Passengers: Passengers over 12 years of age who are not vaccinated must have a RT PCR test within 72 hours prior to travel.

Vaccinated Passengers: Those who are vaccinated do not require RT PCR.

Exceptions: RT-PCR or positive antigen test showing they had Covid-19 between 10 and 90 days prior to arrival.

IMPORTANT: The vaccination certificate must be in Spanish, French or Portuguese and must contain the following information about the passenger: name, date of birth, identification number, name of the vaccine manufacturer, stock number of the dose administered and date each dose was administered.

Remember that it is your responsibility to comply with all the requirements required by law

This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.

This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.

Our SMART Commitment complies with all biosecurity protocols against Covid-19, under world standard parameters that guarantee the strictest hygiene measures to take care of all our crew and passengers before, during and after each flight.

Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).