Policy Changes


At JeSMART All fares allow for changes in date, flight, route and name, subject to payment of a fee and/or applicable fare difference.

Can I make changes to my flight?

Yes. In JetSMART all tickets are entitled to exchange. You can change the flight, date, destination, and name up to one hour before the flight.

For changes of date, flight, or route, an additional charge must be paid plus the fare difference, if any.

For name changes in the ticket, an additional charge must be paid per section and per person. Once the trip has started, no name changes can be made to the passage of any of the sections contained in the itinerary.

Find out about the values and conditions by clicking here

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country. 

How does the Change and Refund Policy?

For date, flight or route changes, a charge per passenger per leg plus the difference in fare, if applicable, must be paid.

For ticket name changes, a charge per passenger per leg must be paid. Once the trip has begun, the name on the ticket may not be changed for any of the legs contained in the itinerary.

All changes are per passenger and per leg and can be made up to one hour before the flight departure time through the Contact Center. Changes at the airport will not be allowed and no post-flight changes will be allowed.

If the change is for a service of lesser value, the difference may be used to pay the charge or additional optional services.

All optional services are maintained for the new flight. If an optional cannot be confirmed, it may be changed for the most similar optional. If there is a balance due to differences in the value of optional services, or in case of not being able to confirm it in any category, this balance may be used as credit for the change of ticket charge, without exceeding the value of the charge. 

For values and conditions click here


Remember that it is your responsibility to comply with all legal requirements.

We recommend:

that you keep an eye on JetSMART.com where we will be updating all our flight information.         

Remember that the requirements are imposed by the Governments of each country and Local Authorities, which are constantly changing, so you should review and make sure you meet all the requirements requested at the time of your trip.

If you are traveling in or out of Chile, you must make sure you comply with all the requirements requested by the authorities, both for entering or leaving the country.

Change the date or time of your flight

Find out here how to do it and fly SMART!

Ver más

Do you already have your flight and want to make an exchange or return?

Request flight change


To travel within Chile you must:

IMPORTANT: As of October 01 and according to the Step by Step Plan

* PCR at Airport of Origin: Not required.

* Vaccination Status: No requirements.

* Mobility Pass: Not required

Links of interest:


Remember that it is your responsibility to comply with all legal requirements.

The requirements for leaving and entering Chile are as follows:

Entry to CHILE

According to the resolution of the Ministry of Health, as of May 9, 2023, the PCR test and the certificate of vaccination against COVID-19 will no longer be required when entering Chile, and the random testing of travelers will end, so there will be no sanitary requirements for passengers arriving from abroad.


Those passengers with connecting flights with other operators in Santiago de Chile must accredit the following at the JetSMART counter: 

  • Connecting ticket no longer than 24 hours.
  • You cannot deliver baggage in hold, you can only carry carry-on baggage.
  • Documentation required to enter the destination country.
  • Passengers who do not comply with the necessary documentation requirements for final destination will not be allowed to board.
  • In case of connection to Lima, passengers must wear a surgical mask and face shield at all times.

For flights from Buenos Aires to Santiago de Chile, please be at the airport at least 4 hours before departure.

Speed up your entry to Chile and fill out your #DeclaracionJuradaDigital SAG online. 

Complete your SAG Affidavit HERE

* Declaration available from 48 hours before your flight departure.


No special requirements associated with the COVID-19 pandemic are necessary.


No special requirements associated with the COVID-19 pandemic are necessary.

Important: The use of a face mask is optional. 


No restrictions

Flights within Peru

No restrictions


Entry to Brazil:

Use of Masks

As of March 1st, the use of face masks at airports in Brazil is not mandatory.


Passengers with a vaccination approved by the Brazilian Health Agency (ANVISA) or by the World Health Organization (WHO) or by the authorities of the country where the passenger was vaccinated, at least 14 days prior to departure, are considered vaccinated. 

Passengers bound for Brazil must have a proof or certificate of vaccination which must include the passenger's name, the number of doses received, the date they were received, a QR code and must be issued in English, Portuguese or Spanish.

The passenger must carry the printed vaccination voucher or certificate.

Passengers not vaccinated

Passengers over 11 years of age who do not have a document confirming their negative RT PCR or Antigen Test result issued 24 hours prior to flight departure will be denied boarding. The test result may be in English, Portuguese or Spanish.

Vaccinated Passengers

They do not want RT PCR or Antigen test

The test requirement does not apply to the following passengers:

-Passengers in transit through Brazil, provided they do not leave the international transit area of the airport,

-Air crew members.

-It does not apply to children under two years of age.

Long-term positive passengers who had Covid-19 in the last 90 days are also exempt from having a negative RT-PCR test result, provided they have all of the following:

-Two detectable RT-PCR test results, at least 14 days apart, with the last test performed within 24 hours prior to boarding; and

-Medical certificate stating the date of travel and that the passenger is asymptomatic and fit to travel. The certificate must be in English, Portuguese or Spanish, and must contain the identification and signature of the responsible physician.


According to Resolution #555 of the Colombian Ministry of Health, as of April 5, 2023, the biosecurity measures established for airports and aircrafts in relation to the Covid-19 pandemic are lifted and the use of face masks in airport terminals and inside aircrafts is suspended.

Important: The use of face masks is recommended for persons over 60 years of age with comorbidities or respiratory symptoms.


The requirements for entry into Uruguay are as follows:

Foreign citizens (non-residents in Uruguay)

Health insurance: Compulsory for all passengers not residing in Uruguay and covering the entire period of stay.


The requirements for entry into Paraguay are as follows:



Unvaccinated Passengers: Passengers over 12 years of age who are not vaccinated must have a RT PCR test within 72 hours prior to travel.

Vaccinated Passengers: Those who are vaccinated do not require RT PCR.

Exceptions: RT-PCR or positive antigen test showing they had Covid-19 between 10 and 90 days prior to arrival.

IMPORTANT: The vaccination certificate must be in Spanish, French or Portuguese and must contain the following information about the passenger: name, date of birth, identification number, name of the vaccine manufacturer, stock number of the dose administered and date each dose was administered.

Remember that it is your responsibility to comply with all the requirements required by law

This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.

This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.

Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).