FLEXIBILITY POLICY

FLEXIBILITY

Given the contingency that the country is facing as a result of the Coronavirus (COVID-19) and the sanitary measures set forth by the different countries, we have designed the following flexibility alternatives for your trip:

If you purchased between April 21, 2021 and until July 30, 2021, and your flight has "NOT" been rescheduled or cancelled you will be able to choose between the following alternatives:

  1. Change of date without paying the "Change Fee", only paying "fare difference in case it applies. The change can be made as long as there is availability on the selected flight and up to 12 months after the original flight date.
  2. If you still do not know when to travel, you can request a refund through a JetSMART Gift Card for the same value of your purchase, to fly until June 30, 2022.
  3. Only applies to bookings with less than 10 passengers (Does not apply to group bookings). Find out about the flexibility policies for Groups HERE

To make the management of date change or refund in Gift Card JetSMART you can do it up to 1 hour before the flight. Enter HERE and manage your request easily and quickly.

Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country. 

If your flight was cancelled or rescheduled* you can request any of the following alternatives: If your flight was cancelled or rescheduled* you may request one of the following alternatives:

  1. You will be able to make a date change at no cost (one time only) without paying the "change fee", nor the "fare difference" to fly up to 12 months after the original flight date as long as there is availability on the selected flight. 
  2. If you still do not know when to travel, you can request a refund through a JetSMART Gift Card for the same value of your purchase, to fly until June 30, 2022 or choose one of our alternatives available in our customer service channels. 
  3. If your flight was rescheduled and you did not show up for the flight, you may request a free (one-time) change of date to fly within the following 12 months from the original flight date or a JetSMART Gift Card. To request the above or other alternatives, you may do so during the validity of the ticket, i.e. 12 months from the original flight date. 
  4. Only applies for bookings with less than 10 passengers (Does not apply to group bookings). Find out about the flexibility policies for Groups HERE

*Flight rescheduled for more than 59 minutes. 

To request a change, click here  

IMPORTANT:

The policy of changes can be made only one time and is not valid for reservations with partial payments "signs"

We recommend:

that you keep an eye on JetSMART.com where we will be updating all our flight information.         

Remember that the requirements are imposed by the Governments of each country and Local Authorities, which are constantly changing, so you should review and make sure you meet all the requirements requested at the time of your trip.

Any request for a flight change or Gift Card:

It must be done at least 1 hour before the flight departure time.

Check all the details of our new Flexibility Policy. One more measure of our SMART Commitment!

More info

Do you already have your flight and want to make an exchange or return?











YOU JUST HAVE TO ENTER YOUR BOOKING CODE + YOUR EMAIL AND THE SYSTEM WILL GUIDE YOU TO GET YOUR EXCHANGE OR RETURN!
Request flight change
ARE YOU GOING TO TRAVEL WITHIN CHILE?


REMEMBER THAT:

  • The Government of Chile announced that, as of July 15, 2021, the only masks allowed for travel on domestic routes will be Surgical masks (three-fold or higher, such as N95 and KN95). The use of cloth masks, reusable masks, or any other unauthorized item for travel is prohibited.

Are you flying to Punta Arenas?
(Resolution 1.937 of June 9th)
You must comply with the following requirements:

  • Persons entering the Region of Magallanes and Chilean Antarctica or the commune of Cabo de Hornos must exhibit a negative RT-PCR test, taken no more than 72 hours prior to entry, or a negative antigen test for SARS-CoV2, taken in an establishment authorized by the health authority no more than 48 hours prior to entry.
  • These tests will be required from the age of 9 years old.
  • All persons bound for Punta Arenas must have their Health Passport, which may be requested at www.c19.cl and is valid for 24 hours.

Are you flying to Balmaceda?
(Exempt Resolution 441 of June 8)
You must comply with the following requirements:

  • All persons entering the Aysén region must have a negative PCR RT test within a maximum of 4 days from the date the sample was taken or a negative antigen test taken in institutions authorized for this purpose and whose result may not exceed 2 days from the date the sample was taken.
  • The minimum age for these tests is 8 years old.
  • Residents of Aysén may enter with PCR pending and without negative antigen test, but must undergo quarantine until the result is obtained.
  • The Seremi of Aysén may authorize entry to the region for humanitarian reasons or force majeure to passengers who do not have the result of the PCR or antigen test will be required to comply with a quarantine of 14 days.
  • All persons who are going to travel must have their Health Passport, which can be requested at www.c19.cl and is valid for 24 hours.

This is what you should know before starting your trip.

  • Reside in communes that are in Phase 3, 4, or 5 according to the Step by Step Plan.
  • Have a Health Passport that you can process at www.c19.cl.

FLIGHTS WITHIN CHILE

TRAVEL RESTRICTIONS ON FLIGHTS WITHIN CHILE

IMPORTANT: The Government of Chile announced that, as of July 15, 2021, the only masks allowed for travel on domestic routes will be Surgical masks (three-fold or higher, such as N95 and KN95). The use of cloth masks, reusable masks, or any other unauthorized item for travel is prohibited.

Destinations with special regulations
All persons, whether Chilean, residents or foreigners, must comply with the following requirements:

For passengers destined for PUNTA ARENAS
(Resolution 1.937 of June 9th)

  • Persons entering the Region of Magallanes and Chilean Antarctica or the commune of Cabo de Hornos must exhibit a negative RT-PCR test, taken no more than 72 hours prior to entry, or a negative antigen test for SARS-CoV2, taken in an establishment authorized by the health authority no more than 48 hours prior to entry.
  • These tests will be required from the age of 9 years old.
  • All persons bound for Punta Arenas must have their health passport, which may be requested at www.c19.cl and is valid for 24 hours.

For passengers bound for BALMACEDA
(Exempt Resolution 441 of June 8)

  • All persons entering the Aysén region must have a negative PCR RT test within a maximum of 4 days from the date the sample was taken or a negative antigen test taken in institutions authorized for this purpose and whose result may not exceed 2 days from the date the sample was taken.
  • The minimum age for these tests is 8 years old.
  • Residents of Aysén may enter with PCR pending and without negative antigen test, but must undergo quarantine until the result is obtained.
  • The Seremi of Aysén may authorize entry to the region for humanitarian reasons or force majeure to passengers who do not have the result of the PCR or antigen test will be required to comply with a quarantine of 14 days.
  • All persons who are going to travel must have their sanitary passport, which can be requested at www.c19.cl with a validity of 24 hours.


Links of interest:

FLIGHTS TO CHILE

Remember that it is your responsibility to comply with all legal requirements.
As of July 25, 2021, the requirements for exit and entry to Chile are as follows:

Departure from CHILE 

  • Chileans and foreign residents who have a valid mobility pass. (Does not include minors without a mobility pass) and is valid only for departures from Arturo Merino Benitez Airport in Santiago.
  • Or Exceptional permit to leave the country*, obtained in a virtual police station and approved. There are four grounds for obtaining this permit:
  1. Humanitarian character
  2. Essential steps for the traveler's health. 3.
  3. Fundamental steps essential for the proper functioning of the country.
  4. Residence abroad

*The only document valid in other airports in the country with international flights and is required for passengers on ANTOFAGASTA-CALI flights.

Reasons for exceptions: health, humanitarian (death/serious illness of a family member), persons returning once the resolution is finished, students abroad.

Foreigners do not need any requirement to leave Chile.

Entry to CHILE

Entry to Chile is only allowed for nationals or permanent residents.

Entry is allowed for:

  • Foreign parents or children of a Chilean or foreigner regularly resident in the national territory, born abroad, who enter as tourists. This condition must be accredited before the controlling authority at the border, by means of the corresponding birth certificate duly apostilled or legalized.
  • Personnel sent to Chile by other States or international organizations to provide humanitarian aid or international cooperation duly accepted by Chile.
  • Those who carry diplomatic and official visas issued by the Ministry of Foreign Affairs of Chile.
  • Foreigners who have a marital relationship or a Civil Union Agreement with a Chilean or foreigner regularly residing in Chilean territory, celebrated in Chile, who enter as tourists. This condition must be accredited before the border control authority by means of the corresponding certificate from the Civil Registry and Identification Service.
  • Foreigners who have a marital relationship or a Civil Union Agreement with a Chilean or foreigner regularly residing in national territory, celebrated abroad, who enter as tourists. For such purposes, they must carry a safe-conduct in accordance with the provisions of Article 66 of the Consular Regulations, and must previously present the corresponding marriage certificate or civil union agreement before the respective consulate.
  • Foreigners who, for reasons that cannot be postponed, must enter the country for business purposes, according to the provisions of the first paragraph of Article 44 of Decree Law No. 1.094, taking into account in particular the convenience or usefulness for the country. For such purposes, they must carry a laissez-passer in accordance with the provisions of Article 66 of the Consular Regulations.
  • Persons who carry a laissez-passer granted in accordance with the provisions of Article 66 of the Consular Regulations.
  • Those who are holders of diplomatic or official passports or are international civil servants, who have authorization from the Protocol Department of the Ministry of Foreign Affairs.

Chileans and residents in Chile must comply:

  • Affidavit: Complete the Travelers' Affidavit form electronically at www.c19.cl up to 48 hours before boarding.
  • PCR Test. This negative result of the test may not be older than 72 hours from the time the sample was taken until the departure time of the last flight with final destination Chile in case of entering by air.
  • Quarantine for passengers with an authorized mobility pass at the time of entry into the country. Families traveling with minors must be at the same address for the whole family group. They must arrive at the declared domicile in private transportation within a maximum of 5 hours and directly from the moment of entry into the country.
  • If the passenger does not have a mobility pass, he/she must go to a transit hotel.
  • If the Chilean or foreign resident did not obtain his/her vaccination schedule in Chile, he/she is not eligible for the mobility pass.

For foreigners

  1. A 10-day sanitary measure must be complied with in a transit hotel, the cost of which must be paid by the passenger.
  2. Authorization of the consul in the country of origin when they are countries of community transmission.
  3. All passengers must have a negative PCR RT 72 hours before boarding the flight and complete the affidavit at www.c19.cl.
  4. Infants under 2 years of age are exempted from the PCR RT test.
  5. Non-resident foreigners must have contracted health insurance in their country that provides coverage for international medical care in the event of contracting COVID19 in our country. The minimum amount of health benefits must be USD$30,000 U.S. dollars and with coverage for emergency medical assistance, hospital care, repatriation for medical reasons or death, including coverage for any expenses arising from COVID19.

Passengers with a foreign vaccination schedule are not eligible for home isolation.

IMPORTANT INFORMATION - PASSENGERS WITH INTERNATIONAL CONNECTIONS:

Those passengers with connecting flights with other operators in Santiago de Chile must accredit the following at the JetSMART counter: 

  • Connecting ticket no longer than 24 hours.
  • You cannot deliver baggage in hold, you can only carry carry-on baggage.
  • Documentation required to enter the destination country.
  • Passengers who do not comply with the necessary documentation requirements for final destination will not be allowed to board.
  • In case of connection to Lima, passengers must wear a surgical mask and face shield at all times.

For flights from Buenos Aires to Santiago de Chile, please be at the airport at least 4 hours before departure.

Speed up your entry to Chile and fill out your #DeclaracionJuradaDigital SAG online. 

Complete your SAG Affidavit HERE. 

* Declaration available from 48 hours before your flight departure.

FLIGHTS TO ARGENTINA

Remember that in order to leave Chile you must consider the following:

  • Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 
  • If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.

Only native Argentines and foreigners with a residence permit in the national territory are allowed to enter the Argentine Republic. The entry of non-resident foreigners for family reunification purposes (direct relatives of Argentine citizens) is suspended until July 9, 2021 inclusive.

Other travelers who are not Argentine citizens and intend to enter Argentina must be expressly authorized by the National Direction of Migration.

All passengers, including those in transit with a stay at the airport of less than 24 hours, must submit the "Electronic Affidavit for entry into the National Territory", which must be processed through the web portal http://ddjj.migraciones.gob.ar/app/.

Additionally, with the exception of children under 6 years of age, all passengers must present a PCR Covid-19 test certificate with negative/non-detectable results issued no later than 72 hours prior to the date of travel. Exceptions are those persons who have presented COVID-19 in the 90 days prior to entering the country. To this effect, they must accredit the results of the diagnostic tests for SARS-CoV-2 and present a medical discharge certificate, which must have been issued ten days after the diagnosis.

Particularly, non-resident foreign passengers must present a medical insurance coverage valid for the entire stay, including hospitalization and isolation benefits for COVID-19.

Upon arrival in Argentina, all travelers must:

  • Comply with a quarantine of 10 days computed from the date of taking the sample at origin.
  • Perform a test for SARS-CoV-2 upon arrival in the country and prior to migration, for which, in order to expedite the process, it is recommended to register on the day of the flight through the web portal: https://inuvix.com/stamboulian/app/?airport=YWVyb3B1J0byBhZ3XJvc3GFycXVl.

Important: The test has a cost of $2,500 Argentine pesos and can be paid by the passenger in cash, credit/debit card and Mercado Pago.

  • A second SARS-CoV-2 test must be performed on the seventh day after entering the country as a condition for the completion of the mandatory isolation.

NOTE 1: Those who test positive in the test performed upon arrival must perform the continuation of the PCR test for genomic sequencing, according to the indication of the laboratory involved. Additionally, those who have tested positive in said test and their "close contacts" must comply with the isolation in the places provided by the corresponding national authorities and destined for such purpose until the safe transfer to their place of residence, if applicable, is carried out.

NOTE 2: Those who test negative upon arrival must comply with the mandatory isolation in the places indicated by the provincial authorities and the Autonomous City of Buenos Aires for a period of seven (7) days.

The costs of the stay in the places of compulsory isolation as provided by the provincial authorities and of the Autonomous City of Buenos Aires for such purpose and the cost of the tests shall be borne by the person entering the country.

When a violation of the applicable measures is detected, the Argentine State may file the relevant criminal charges and apply the relevant prison sentences.

FLIGHTS WITHIN ARGENTINA

Travel is allowed for those persons who intend to carry out activities considered essential and/or for tourism purposes. In all cases and regardless of the reason and destination of the trip, the Single Certificate of Authorization for Circulation must be obtained through the web page https://www.argentina.gob.ar/circular/tramite.

For flights to San Carlos de Bariloche, El Calafate and flights from San Carlos de Bariloche to any destination, passengers must be at the airport counter 3 hours before the scheduled departure time.

Mendoza (MDZ): No particular documentation is required.
Source: https://www.argentina.gob.ar/circular/turismo/mendoza & https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

Buenos Aires (AEP): Passengers intending to enter the Province of Buenos Aires for tourism purposes must present the "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/circular/turismo or 48 hours before the travel date. Those passengers whose destination is the Autonomous City of Buenos Aires must undergo a PCR type test at the stations provided for such purpose.
Source: https://www.argentina.gob.ar/circular/turismo/provincia-buenos-aires & https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

Córdoba (COR): Passengers intending to enter for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/circular/turismo/cordoba. NOTE: Tourism is suspended until July 2, 2021.
Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

San Carlos de Bariloche (BRC): It is required to present the approved CirculaRN permit, which must be processed per family group through the website https://circulacionrn.rionegro.gov.ar up to 72 hours before the trip and print/show the generated voucher.
Additionally, an AFFIDAVIT must be submitted in printed format, indicating personal data and planned itinerary, accessible through the website https://www.rionegro.gov.ar/download/archivos/00014306.pdf, which must be processed no more than 24 hours prior to the flight.
As of May 3, 2021, passengers will be required to present a PCR or ANTIGENS test certificate with negative/non-detectable results performed no more than 72 hours prior to the date of entry. Minors under ten (10) years of age traveling accompanied are exempted from this requirement.
Source: http://www.bariloche.gov.ar; https://www.argentina.gob.ar/circular/turismo/rio-negro
Resolution 2996 of the Ministry of Health of the Province of Río Negro. Explanatory note issued on May 3, 2021 by the Secretary of Transportation of the Province of Río Negro.

Neuquén (NQN): It is required to present the "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/circular/turismo.
In the case of residents, it is necessary to prove domicile by means of ID card, proof of accommodation reservation or data of relatives or residents in the destination and comply with the documentation controls of each jurisdiction.
Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia.

Tucumán (TUC): Passengers intending to enter for tourism purposes must present a "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/circular/turismo/tucuman. A COE Tucumán Affidavit must be submitted through the portal https://coe.tucuman.gov.ar/regreso_a_casas/ingreso_tucuman. Those passengers with tourist purposes must present a proof of authorized lodging reservation. Upon arrival, they will be subjected to a control of clinical parameters for symptoms compatible with Covid-19.
Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://coe.tucuman.gov.ar/regreso_a_casas/ingreso_tucuman

Rosario (ROS): The presentation of the "Tourism" Certificate is required, which must be processed through the web portal https://www.argentina.gob.ar/turismo/certificado. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation and register as a sworn statement in the application "COVID-19 Province of Santa Fe" available at https://www.santafe.gob.ar/ms/covid19/aplicacion-movil-covid-19-provincia-de-santa-fe/.
Source: https://www.argentina.gob.ar/turismo/santa-fe; https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia.

Salta (SLA): Passengers intending to enter must present a "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/turismo/certificado.
Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/turismo/salta

Ushuaia (USH): Passengers must present a "Tourism" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/turismo/certificado and COVID-19 travel insurance or health coverage in the destination. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation.
Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/turismo/tierra-del-fuego.

Puerto Iguazú (IGR) & Posadas (PSS): Passengers must present a "Tourism" Certificate which must be processed through the web portal https://www.argentina.gob.ar/turismo/certificado. A PCR or antigen test certificate with "negative/not detectable" result issued no more than 48 hours prior to the scheduled departure of the flight is required, except for children under 15 years of age, essential personnel and those under medical treatment.
NOTE: Upon presentation of proof of lodging reservation or tourist service contract, the test can be performed free of charge at the airport.
University students, retirees and disabled persons may be tested free of charge upon arrival. Those who do not present the test certificate may be tested upon arrival, it has a cost of $ 2,000 Argentine pesos and the passenger may pay it in cash or credit / debit card. Check entry requirements through the web portal https://salud.misiones.gob.ar/requisitos-ingresos-a-misiones/ Any person entering the provincial territory must use the electronic mechanisms of geolocation and self-testing established through the application "Misiones digital", available through Play Store and App Store.
Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/turismo/misiones

El Calafate (FTE): All passengers over 10 years of age must present a PCR or antigen test certificate with negative result performed no more than 48 hours prior to the flight date and COVID-19 travel insurance or health coverage with coverage at the destination, except for residents of the province of Santa Cruz. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation, complete a health affidavit and apply for a travel permit through https://circulacion.santacruz.gob.ar/.
Source: https://www.argentina.gob.ar/circular/turismo/santa-cruz & Decree 0366/2021 issued by the Executive Power of the Province of Santa Cruz.

Corrientes (CNQ): It is required to present a PCR or antigen test certificate with a "negative/not detectable" result no more than 48 hours prior to the scheduled departure of the flight. Those passengers whose purpose of entry is tourism may choose to be tested at the airport free of charge, for which they must present a proof of accommodation reservation. Except for minors under 16 years of age, all passengers must obtain an entry permit through the web portal https://permisos.corrientes.gob.ar/turismo.
Source: https://www.argentina.gob.ar/circular/turismo/corrientes

According to the provisions of DNU 235/2021, group trips for graduates, retirees, students, non-official sports competitions, tourist groups and groups for recreational and social activities are suspended.

FLIGHTS TO PERU

Remember that in order to leave Chile you must consider the following:

Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 

If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.

Arrival in PERU
Until August 22, 2021, passengers may not enter if in the last 14 days they have been or have transited through Brazil, India or South Africa.

This does not apply to nationals and residents of Peru, who must perform mandatory quarantine at home, lodging or other temporary isolation center for a period of fourteen (14) calendar days, counted from the arrival to the national territory, who have made a stopover in Brazil, India or South Africa.

Important considerations for your entry to Peru:

PCR Examination

  • Required.
  • RT PCR test 72 hours prior to flight departure or antigen detection test issued by a health institution, up to 24 hours prior to boarding.
  • For those passengers who have had Covid-19, they may present a certificate of epidemiological discharge valid in the period up to 3 months prior to arrival in Peru or a certificate of good health.
  • This does not apply to passengers under 12 years of age, who must present a medical certificate of good health.

Masks

  • All passengers must wear double masks both at the airport and on the aircraft on flights to and from Peru.
  • The easy shield is optional.

Quarantine

  • 14 days upon arrival in Peru.
  • This does not apply to passengers if they take a Covid-19 test upon arrival and receive a negative result.

Medical Insurance

  • Not required

Health Declaration

  • Required.
  • Declaration must be made at https://e-notificacion.migraciones.gob.pe/dj-salud/
  • Passengers may not travel if they do not present a QR code confirming that they have submitted a "Health Affidavit and Geolocation Authorization" at least 48 hours prior to travel to Peru, or complete a "Traveler's Health Affidavit" form (Traveler's Health Affidavit) prior to arrival.
  • It is recommended to attach the test result in pdf or image format.

Vaccination

  • Not required

FLIGHTS TO BRAZIL

From December 30th all passengers to enter Brazil must have the result of a negative PCR RT test 72 hours before the flight departure. This includes nationals, residents and tourists.

The test applies to people over 12 years old. 

Additionally:

- Children under 12 years of age traveling with adults are exempt from presenting the result of the RT-PCR test, provided that all fellow travelers present a negative result of the RT-PCR test.

- Children ages 2-12 traveling alone must have a negative RT-PCR test result.

- The PCR RT test report may be in Spanish, English or Portuguese.

Passengers must complete the traveler's health declaration which will be available from December 30th at the following link: https://www.gov.br/anvisa/pt-br

FLIGHTS TO COLOMBIA

Remember that in order to leave Chile you must consider the following:

  • Chileans and foreign residents must have the mobility pass enabled (It does not include minors without mobility pass) and it is valid only to leave Arturo Merino Benitez Airport in Santiago. 
  • If you do not have a Mobility Pass you must process the authorization or travel permit in the Virtual Police Station through the Extraordinary Request for Travel Abroad permit, this requirement is applicable to Chileans and Foreigners Permanent Residents in Chile and is the only document valid in other airports in the country with international flights and is required for passengers on flights ANTOFAGASTA-CALI.
  • Reasons for exceptions: health, humanitarian reasons (death/serious illness of a family member), persons returning after the resolution has expired, students abroad.

Arrivals Colombia

All travelers must use the application CHECK MIG https://apps.migracioncolombia.gov.co/pre-registro/public/consultarpreregistro.jsf

PCR Test

Not required. Except for passengers arriving from India.

Masks

  • Required on flights and at airports.
  • All passengers must wear face masks on flights. If the flight is more than two hours long they must have several masks.
  • Passengers over 60 years of age or with comorbidities are recommended to wear N95 type masks during the flight.

Quarantine

  • Not required

Medical Insurance

  • Not required

Health Declaration

  • Not required

Vaccination

  • Not required

Important:

  • According to decree 1727 of December 21, 2020 of the Ministry of Foreign Affairs all foreign passengers must have a must have a ticket out of Colombia.
  • Passengers who at the time of boarding present fever or respiratory symptoms associated with covid-19 will not be allowed to board.
  • Passengers at the time of entering Colombian territory must report their health status through the "CoronaApp" application and respond to the tracking and strict monitoring made by the insurer or the health secretariat of the jurisdiction where they will stay or reside.

Entry Restrictions

  • Only passengers who have been in India within the last 14 days.
  • This does not apply to Colombian nationals, as long as they travel on a humanitarian flight;
  • Permanent residents of Colombia, as long as they have a type R visa and are traveling on a humanitarian flight;
  • Passengers holding a type R or M visa;
  • Diplomats and their dependents arriving from India on a type R or M visa; or
  • Flight crew members.

According to Resolution 2231 of June 9, 2021 referring to entry, transit, stay and exit from Colombian territory, Venezuelan nationals holding an expired passport may enter, transit, stay and exit Colombian territory by presenting their Venezuelan passport even if it has expired. The expired Venezuelan passport may be used during the following 10 years, counted from the expiration date of the passport or extension stamped thereon.

Remember that it is your responsibility to comply with all the requirements required by law

This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.

This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.

Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).

On the online site Change request and refunds you can request your refund of the total of your booking with Gift Card and you can use it later on JetSMART.com.

At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO). 

For this reason, on all our flights we ensure that:

- Our filters eliminate 99.9% of bacteria and viruses.

- Rigorous cleaning, disinfecting all our planes daily.

- Air renewal every 3 minutes.

Starting today we will have the online exchange system available and you can manage the change or return of your ticket here 

We have a system online where you can manage the change or refund  your ticket more easily and quickly. You must enter jetsmart.com/us/en/cambios-y-devoluciones

- High fever over 38 °.

- Cough.

- Respiratory difficulties.

Since Covid-19 is transmitted through respiratory droplets, you must:


- Wash your hands long and frequently.

- Use alcohol gel.

- Avoid touching your mouth and eyes.

- Avoid sharing personal items.

The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. 

Furthermore, the WHO recommends:


- Practice proper hand hygiene (washing with soap or alcohol gel).

- Cover your mouth and nose with your forearm when you sneeze or cough.

- Dispose of tissues properly and clean your hands.

Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.

So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here

We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.

For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.