FLEXIBILITY POLICY


 

FLEXIBILITY

Given the contingency that the country is facing as a result of the Coronavirus (COVID-19) and the sanitary measures set forth by the different countries, we have designed the following flexibility alternatives for your trip:




If you purchased between January 01, 2021 and until April 30, 2021, to fly from April 2021 and your flight has "NOT" been rescheduled or cancelled you will be able to choose between the following alternatives: 

  • Change of date paying only "fare difference, if applicable, exempting you from the "change fee". The change can be made as long as there is availability on the selected flight.
  • If you still do not know when to travel, you can request a refund through a JetSMART Gift Card for the same value of your purchase, to fly until December 31, 2021.
  • Only applies to bookings with less than 10 passengers (Does not apply to group bookings).

To make the management of date change or refund in Gift Card JetSMART you can do it up to 1 hour before the flight. Enter HERE and manage your request easily and quickly. Only applies to bookings with less than 10 passengers.


If your flight was cancelled or rescheduled* you can request any of the following alternatives: 

You will be able to make a date change at no cost (one time only) without paying the "change fee", nor the "fare difference" to fly up to 12 months after the original date as long as there is availability on the selected flight. To request a change, click here  

2. If you still do not know when to travel, you can request a refund through a JetSMART Gift Card for the same value of your purchase, to fly until December 31, 2021 or choose one of our alternatives available in our customer service channels. To generate the request click here 

3. If your flight was rescheduled and you did not show up for the flight, you may request a free (one-time) change of date to fly within the following 12 months from the original flight date or a JetSMART Gift Card. To request the above or other alternatives, you may do so during the validity of the ticket, i.e. 12 months from the original flight date. Request it here

4. Only applies for bookings with less than 10 passengers (Does not apply to group bookings).

*Flight rescheduled for more than 59 minutes. 


Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country. 

IMPORTANT:

The policy of changes can be made only one time and is not valid for reservations with partial payments "signs"


Remember that the requirements are imposed by the Governments of each country and Local Authorities, which are constantly changing, so you should review and make sure you meet all the requirements requested at the time of your trip.


We recommend:

that you keep an eye on JetSMART.com where we will be updating all our flight information.         


Any request for a flight change or Gift Card:

It must be done at least 1 hour before the flight departure time.

Check all the details of our new Flexibility Policy. One more measure of our SMART Commitment!

REQUEST YOUR CHANGES OR REFUNDS ON OUR ONLINE CHANNEL

YOU JUST HAVE TO ENTER YOUR BOOKING CODE + YOUR EMAIL AND THE SYSTEM WILL GUIDE YOU TO GET YOUR EXCHANGE OR RETURN!

ARE YOU GOING TO TRAVEL WITHIN CHILE?

This is what you should know before starting your trip.


  • Reside in communes that are in Phase 3, 4, or 5 according to the Step by Step Plan.
  • Have a Health Passport that you can process at www.c19.cl.

REMEMBER THAT:

  • At the airports, there will be a Sanitary Customs to control all passengers.
  • It is not allowed to cross sanitary cords.
  • The place of origin and destination must be in Phase 3, 4, or 5.
  • They can only make the journey outside the curfew hours.



Self-care tips before traveling

Don't forget to wear your mask at all times!

Do your check in online before and carry it on your cell phone.

Remember that you cannot travel if you have a fever 

Help us keep your distance at the airport

Wash your hands and avoid touching your face.

It is important to carry your Health Passport which you can get at www.c19.cl

Do you fly to Punta Arenas, Puerto Natales or Balmaceda? 

You must meet the following requirements: 

  • All passengers going to these cities must comply with a PCR RT test of maximum of 72 hours at the entrance to the region.
  • The PCR test does not apply to children under two years old. In case the passenger is a resident of the Magallanes Region and who accredits this condition and does not have a negative RT-PCR test for Covid-19, he/she must initiate a quarantine for 14 days, which will only be terminated in advance in case a negative PCR result is reported to the health authority.
  • Those persons traveling to Puerto Natales, Balmaceda, and Punta Arenas for tourism purposes must apply for a special vacation permit available at www.comisariavirtual.cl and a health passport available at www.c19.cl.

Are you flying to Balmaceda?

Passengers going to Balmaceda must present a negative PCR in order to fly to that region, which cannot exceed 4 (four) days from the sample taking.


TRAVEL REQUIREMENTS


FLIGHTS WITHIN CHILE

Last Update: January 6th, 2021.

TRAVEL RESTRICTIONS ON FLIGHTS WITHIN CHILE 

As of January 4th, the following protocol applies for trips within Chile. 

  • It can be requested by communes in phase 2. 
  • You must apply for the vacation permit only once in the virtual shirt shop and to only one destination. 
  • The start and end date of the trip must be specified. 
  • The communes in phase 1 are not authorized to this permit. 
  • This permit is complementary to the health passport. 
  • The permit is not valid for trips to communes in phase 1 and will be available until March 31st. 


For passengers going to PUNTA ARENAS - PUERTO NATALES - BALMACEDA:


  • All passengers bound for these cities must comply with a PCR RT test for a maximum of 72 hours upon entering the region.
  • The PCR test does not apply to children under two years old. In case the passenger is a resident of the Magallanes Region and who accredits this condition and does not have a negative RT-PCR test for Covid-19, he/she must initiate a quarantine for 14 days, which will only be terminated in advance in case a negative PCR result is reported to the health authority.
  • Those persons traveling to Puerto Natales, Balmaceda, and Punta Arenas for tourism purposes must apply for a special vacation permit available at www.comisariavirtual.cl and their health passport available at c19.cl
  •  

Links of interest:

FLIGHTS TO CHILE

Last update: April 6th, 2021.

Remember that it is your responsibility to comply with all legal requirements.

IMPORTANT: As of April 4th, the borders will be closed to international flights. This measure will be in force until April 30.

Departure from CHILE 

Chileans and foreign residents must apply for a special permit from Friday, April 2nd in the virtual shirt shop, which will be answered within 48hrs.

Reasons for exceptions: These are health, humanitarian (death/serious illness of a family member), people returning after the resolution is finished, students abroad. 

Foreigners do not need any requirement to leave Chile.

Entry to CHILE

Chileans and foreign residents must comply with the sanitary measure of 5 days in a transit hotel or hotel of their choice.

In addition to having the PCR RT negative 72 hours before boarding the flight and completing the affidavit at www.c19.cl.

Infants under 2 years of age are excluded from the requirement to have a PCR.)

Minors traveling alone may be exempted from quarantine. In their case, they may carry out the quarantine at home, but the 5-day quarantine in a transit hotel is not mandatory.

The costs of the transit hotel will be paid by the passenger.

Travelers may only leave the transit hotel or the one authorized by the SEREMI after the 5th day if they have undergone a PCR test with negative results.

Travelers who have complied with the previous point will have a period of 24 hours after their departure to travel (by any public and private means) to their final destination, where they must comply with the rest of the quarantine.

For foreigners

The sanitary measure of 5 days in transit hotel must be complied with.

Authorization of the consul in the country of origin when they are countries of community transmission.

If they come from countries that do not have Covid status of community transmission they can enter without problem, for more information see list in https://covid19.who.int/table.

Infants under 2 years of age are not required to have a PCR.

Hotel transit costs will be paid by the passenger.

In addition, non-resident foreigners must have contracted health insurance in their country that provides coverage for international medical care in the event of contracting COVID19 in our country. The minimum amount of health benefits must be USD$30,000 with coverage for emergency medical assistance, hospital care, repatriation for medical reasons or death, including coverage for any expenses arising from COVID19.

The resolution allowing the entry of family members of resident aliens is suspended for the duration of the border closure.

Speed up your entry to Chile and fill out your #DeclaracionJuradaDigital SAG online. 

Complete your SAG Affidavit HERE. 

* Declaration available from 48 hours before your flight departure.

FLIGHTS TO ARGENTINA

Last update: April 09th, 2021

Remember that in order to leave Chile you must process the travel authorization at the Virtual Police Station through the "Extraordinary Request for Travel Abroad" permit. This requirement is applicable to Chileans and Permanent Resident Foreigners.

Only Argentine citizens, foreigners with residence permits and foreigners for reasons of family reunification with residents who have left Argentina prior to March 27, 2021 and have a scheduled return date after March 29, 2021 are allowed to enter Argentina. 

Those passengers who leave Argentina after March 27, 2021 will not be allowed to re-enter until the border closure restriction ceases.

IMPORTANT: Foreigners intending to enter the Argentine territory for family reunification purposes (siblings, parents, children and/or spouses of residents) must submit an official document proving the relationship.

All passengers must submit the "Electronic Affidavit for entry to the National Territory", which must be processed through the web portal http://ddjj.migraciones.gob.ar/app/.

Additionally, with the exception of children under 6 years of age, all passengers must present a PCR Covid-19 test certificate with negative/non-detectable result issued within 72 hours prior to the trip. Exceptions are those persons who have presented COVID-19 in the 90 days prior to entering the country. To this effect, they must accredit the results of the diagnostic tests for SARS-CoV-2 and present a medical discharge certificate, which must have been issued ten days after the diagnosis.

Upon arrival in Argentina, all travelers must:

  • Comply with a 10-day quarantine computed from the date of sample collection at origin.
  • Perform a test for SARS-CoV-2 upon arrival in the country and another one on the seventh day of entry as a condition for completion of the mandatory isolation. The cost of both tests should be borne by the person entering the country, and should be carried out in the manner established by the competent authorities;

NOTE: Those who test positive for SARS-CoV-2 upon entry into the country must undergo a PCR test for genomic sequencing, as indicated by the laboratory involved. In addition, those who have tested positive in such test and their "close contacts" should comply with the isolation in the places provided by the corresponding national authorities and destined for such purpose until the safe transfer to their place of residence, if applicable, is carried out. The stay in the aforementioned places of isolation shall be at the expense of the person entering the country, and shall be carried out in the manner established by the competent authorities.

Failure to comply with these requirements will be sanctioned by the National Direction of Migration of Argentina with fines imposed for infractions according to Law No. 25.871.

FLIGHTS WITHIN ARGENTINA

Last Update: April 13, 2021

For domestic flights in Argentina you should consider the following:Persons who intend to carry out activities considered essential and/or for tourism purposes are allowed to travel. In all cases and regardless of the reason and destination of the trip, the Single Certificate of Entitlement for Circulation must be obtained through the website https://www.argentina.gob.ar/circular/tramite.

Mendoza (MDZ): No particular documentation is required.

Source: https://www.argentina.gob.ar/verano/mendoza & https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

Buenos Aires (AEP): Passengers intending to enter the Province of Buenos Aires for tourism purposes must submit the "Summer" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado 48 hours before the travel date. Those passengers who travel to the Autonomous City of Buenos Aires must undergo a PCR test at the stations provided for such purpose.

Source: https://www.argentina.gob.ar/verano/provincia-buenos-aires & https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

Córdoba (COR): Passengers intending to enter the country for tourism purposes must submit a "Summer" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado.

Source: https://www.argentina.gob.ar/verano/cordoba & https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

San Carlos de Bariloche (BRC): It is required to present the approved CirculaRN permit, which must be processed per family group through the website https://circulacionrn.rionegro.gov.ar up to 72 hours before the trip and print/show the voucher generated. Additionally, an Affidavit for travelers must be submitted, indicating personal data and planned itinerary, accessible through the website http://www.bariloche.gov.ar/ingreso-bariloche-en-avion/, which must be processed no more than 24 hours before the flight.

Source: http://www.bariloche.gov.ar/ingreso-bariloche-en-avion/ https://www.argentina.gob.ar/verano/rio-negro https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia

Neuquén (NQN): It is required to present the "Summer" Certificate, which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado. Persons intending to enter the province for tourism purposes will be required to submit a proof of accommodation reservation or data of relatives or residents in the destination, comply with the documentation controls of each jurisdiction and, particularly for persons at risk and/or over 60 years of age, the presentation of a COVID-19 travel insurance or health coverage.

In the case of residents, it is necessary to provide proof of address by means of ID card, proof of accommodation reservation or data of relatives or residents at the destination and comply with the documentation controls of each jurisdiction. 

Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/verano/neuquen

Tucumán (TUC): For the entry of passengers, the presentation of the COE Tucumán affidavit through the portal https://coe.tucuman.gov.ar/regreso_a_casas/ingreso_tucuman is required. Those passengers with tourist purposes must present a proof of reservation of authorized lodging. Upon arrival, they will be subjected to a control of clinical parameters for symptoms compatible with Covid-19.

Source: https://www.argentina.gob.ar/verano/tucuman; https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://coe.tucuman.gov.ar/regreso_a_casas/ingreso_tucuman

Rosario (ROS): The presentation of the "Summer" Certificate is required, which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation and register as a sworn statement in the application "COVID-19 Province of Santa Fe" available at https://www.santafe.gob.ar/ms/covid19/aplicacion-movil-covid-19-provincia-de-santa-fe/.

Source: https://www.argentina.gob.ar/verano/santa-fe; https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia.

Salta (SLA): Passengers intending to enter must present a "Summer" Certificate which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado.

Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/verano/salta

Ushuaia (USH): Passengers must present a "Summer" Certificate which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado and COVID-19 travel insurance or health coverage with coverage at the destination. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation.

Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/verano/tierra-del-fuego.

Puerto Iguazú (IGR): A medical certificate stating that you do not have COVID-19 issued no more than 48 hours prior to the flight or, failing that, a rapid test or PT-PCR COVID-19 must be performed upon arrival at the airport. By presenting a proof of purchase of any tourist service, the test may be performed free of charge. Any person entering the provincial territory must use the electronic mechanisms of geolocation and self-testing established through the application "Misiones digital", available through Play Store and App Store.

Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & https://www.argentina.gob.ar/verano/misiones

El Calafate (FTE): Passengers must present "Summer" Certificate which must be processed through the web portal https://www.argentina.gob.ar/verano/certificado and COVID-19 travel insurance or health coverage with scope in the destination, except for residents of the province of Santa Cruz. Additionally, those passengers with tourist purposes must present a tourist service or accommodation reservation, complete a health affidavit and apply for a travel permit through https://circulacion.santacruz.gob.ar/.

As of 10-April-2021 passengers will be required to present a PCR or antigen negative certificate no more than 48 hours prior to the flight date.

Source: https://www.argentina.gob.ar/transporte/covid-19/requisitos-ingreso-por-provincia & Decree 0366/2021 issued by the Executive Power of the Province of Santa Cruz.

According to the provisions of DNU 235/2021 as from April 9 and until April 30, group trips for graduates, retirees, study trips, non-official sports competitions, tourist groups and groups for recreational and social activities are suspended.

FLIGHTS TO PERU

Last Update: April 7th, 2021

Remember that in order to leave Chile you must process the travel authorization at the Virtual Police Station through the "Extraordinary Request for Travel Abroad" permit. This requirement is applicable to Chileans and Permanent Resident Foreigners.

Reasons for exceptions: Are health, humanitarian (death/serious illness of a family member), people returning after the resolution is finished, students abroad.

Until April 11, 2021 the entry into Peru of non-resident foreigners from the United Kingdom, South Africa and/or Brazil, or who have made a stopover in those places in the last fourteen (14) calendar days, is suspended. 

This does not apply to nationals and residents of Peru.

As from January 4, 2021, the mandatory quarantine for a period of fourteen (14) calendar days, counted from the arrival to the national territory, for all Peruvians, foreigners residing in Peru and visiting foreigners, who enter the national territory by international transport, regardless of the country of origin.

During the entire flight to Peru, passengers must wear a three-fold mask, face shield or protective goggles.

Arriving passengers: Electronic Affidavit via Migration application, negative PCR test up to 72 hours after the result was issued (Molecular Test or Antigen Test), three-fold surgical mask and mandatory face shield or protective goggles. This equipment will be checked at the counter and boarding.  Rapid tests are not accepted.

In case of passengers who have had Covid 19 must present an epidemiological and clinical discharge, accompanied by the initial diagnosis, which must be issued with more than 14 days. These documents replace the Molecular or Antigen Test.

Children up to 12 years old: PCR tests will not be required, a medical certificate of good health is sufficient. 

Departure passengers: No symptoms of COVID-19, comply with the requirements of the country of destination, mask and face shield mandatory. 

It is mandatory that passengers have their PRE Migratory Control Record before entering Peru. This can be accessed from a mobile device or at the following address: https://www.migraciones.gob.pe/preregistro/. This will generate a QR code that must be presented upon arrival in Peru.

All passengers must complete the online form "Declaración Jurada Electrónica de Salud, y compromiso para realizar el aislamiento o cuarentena del viajero" (Electronic Affidavit of Health, and commitment to carry out the isolation or quarantine of the traveler) hosted on the website of the National Superintendence of Migration https://e-notificacion.migraciones.gob.pe/dj-salud/ within 72 hours prior to travel. The system will give you a QR code that shows the process. The QR code is required by the authority.

FLIGHTS TO BRAZIL

Last update: January 9th, 2021.

From December 30th all passengers to enter Brazil must have the result of a negative PCR RT test 72 hours before the flight departure. This includes nationals, residents and tourists.

The test applies to people over 12 years old. 

Additionally:

- Children under 12 years of age traveling with adults are exempt from presenting the result of the RT-PCR test, provided that all fellow travelers present a negative result of the RT-PCR test.

- Children ages 2-12 traveling alone must have a negative RT-PCR test result.

- The PCR RT test report may be in Spanish, English or Portuguese.

Passengers must complete the traveler's health declaration which will be available from December 30th at the following link: https://www.gov.br/anvisa/pt-br

FLIGHTS TO COLOMBIA

Last update: April 7th, 2021

Remember that in order to leave Chile you must process the travel authorization at the Virtual Police Station through the "Extraordinary Request for Travel Abroad" permit. This requirement is applicable to Chileans and Permanent Resident Foreigners.

Reasons for exceptions: health, humanitarian reasons (death/serious illness of a family member), people returning after the resolution is finished, students abroad.

Arrival in Colombia:

As of April 7th all passengers must have a PCR test 96 hours prior to boarding with negative result. Except for Colombian passengers or those who present an M, R, courtesy or diplomatic visa, who state the impossibility of taking this test. The airline must inform if these passengers chose to enter Colombia they must take a PCR test and remain in isolation or isolation for 14 days.

The PCR test applies to all persons, from zero years of age onwards.

All passengers must complete the Check Mig through Migración Colombia's web page before arriving at the airport, which can be found at: https://apps.migracioncolombia.gov.co/pre-registro/public/preregistro.jsf

  • According to the decree 1727 of December 21, 2020 of the Ministry of Foreign Affairs all foreign passengers must have a ticket out of Colombia.
  • Passengers who at the time of boarding present fever or respiratory symptoms associated with covid-19 will not be allowed to board.
  • Passengers at the time of entering Colombian territory must report their health status through the "CoronaApp" application and respond to the tracking and strict monitoring made by the insurer or the health secretariat of the jurisdiction where they will stay or reside.

Remember that it is your responsibility to comply with all the requirements required by law

This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.

This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.

Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).

On the online site Change request and refunds you can request your refund of the total of your booking with Gift Card and you can use it later on JetSMART.com.

At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO). 

For this reason, on all our flights we ensure that:

- Our filters eliminate 99.9% of bacteria and viruses.

- Rigorous cleaning, disinfecting all our planes daily.

- Air renewal every 3 minutes.

Starting today we will have the online exchange system available and you can manage the change or return of your ticket here 

We have a system online where you can manage the change or refund  your ticket more easily and quickly. You must enter jetsmart.com/us/en/cambios-y-devoluciones

- High fever over 38 °.

- Cough.

- Respiratory difficulties.

Since Covid-19 is transmitted through respiratory droplets, you must:


- Wash your hands long and frequently.

- Use alcohol gel.

- Avoid touching your mouth and eyes.

- Avoid sharing personal items.

The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. 

Furthermore, the WHO recommends:


- Practice proper hand hygiene (washing with soap or alcohol gel).

- Cover your mouth and nose with your forearm when you sneeze or cough.

- Dispose of tissues properly and clean your hands.

Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.

So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here

We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.

For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.

WHAT ARE THE MAIN SYMPTOMS OF VIRUSES?

COVID-19

HIGH FEVER

OVER 38º C

COUGH


DIFFICULTIES

RESPIRATORY 


HOW CAN I PROTECT MYSELF AND OTHERS?

Since Covid-19 is transmitted through respiratory droplets, you must:

Wash your hands long and frequently.

Use alcohol gel.

Avoid touching your mouth and eyes.

Avoid sharing personal items

HOW CAN I TRAVEL SAFELY?

The air in our aircraft is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. Furthermore, the WHO recommends:

Practice proper hand hygiene (washing with soap or hand sanitizer).

Cover your mouth and nose with your forearm when you sneeze or cough.

Dispose of tissues properly and clean your hands.


Coronavirus action plan