WE INFORM YOU

At JetSMART we are monitoring the situation in coordination with the health authority and adopting the necessary measures that they have determined to ensure the care and well-being of the passengers and our collaborators. Our crews receive updates and safety instructions permanently, as we follow the international procedures defined by IATA and other global regulatory bodies, which have predefined instructions and operating manuals for the management of infectious and contagious diseases.

FLIGHT STATUS

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NEW CHANNEL ONLINE WHERE YOU CAN REQUEST YOUR FLIGHT CHANGES OR REFUNDS

For tickets purchased between March 13 and 31, 2020 to fly on any date, you can make 01 change of date and / or destination without paying the change fee, and you will only have to pay the fare difference if it exists.

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Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).

Yes. We changed our changes policy temporarily for being more flexible and we include it for all bookings FlexiSMART at a cost of $ 0, included in your ticket at the time of purchase, with which you can modify your reservation (change date and / or destination) up to one hour before the flight without paying for the change fee. You will only have to pay the rate difference if it exists.

You can make 01 change of date and / or destination, without paying the change fee or fare difference for flights until June 30, 2020. If your new flight is from July 01 onwards you will have to pay the fare difference, in case it exists. To request it, you must enter https://jetsmart.com/us/en/cambios-y-devoluciones

At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO). 

For this reason, on all our flights we ensure that:

- Our filters eliminate 99.9% of bacteria and viruses.

- Rigorous cleaning, disinfecting all our planes daily.

- Air renewal every 3 minutes.

You can check the updated offer of our flights on JetSMART.com

Remember that:

• The Chilean government decided to close its borders to non-resident foreigners from Wednesday March 18 at 00:00 hrs, for 15 days.

• The Argentine government decided to close the domestic operation between Friday 20 at 00:00 hrs. and Tuesday March 31, 2020 at 11:59 p.m.

• The Peruvian government decided to close its borders between March 16 at 11:59 p.m. and on March 30 inclusive, so all its flights are suspended.

• The Colombian government decided to close its borders from March 22 to May 30, so all its international flights are suspended.

We suggest you stay informed of the changes that may exist for each country, at https://jetsmart.com/us/en/minisitios/covid-19

Starting today we will have the online exchange system available and you can manage the change or return of your ticket at jetsmart.com/us/en/cambios-y-devoluciones

Your ticket will not be lost, even if your original flight date has already passed. This applies to flights between March 13 and March 31, 2020.

On the online site jetsmart.com/us/en/cambios-y-devoluciones you can request your refund of the total of your booking with Gift Card and you can use it later on JetSMART.com.

We have a new system online where you can manage the change or refund  your ticket more easily and quickly. You must enter jetsmart.com/us/en/cambios-y-devoluciones

You can make 01 change of date and / or destination without paying the change fee, or the difference in rates. You must enter https://jetsmart.com/us/en/cambios-y-devoluciones

- High fever over 38 °.

- Cough.

- Respiratory difficulties.

Since Covid-19 is transmitted through respiratory droplets, you must:


- Wash your hands long and frequently.

- Use alcohol gel.

- Avoid touching your mouth and eyes.

- Avoid sharing personal items.

The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. 

Furthermore, the WHO recommends:


- Practice proper hand hygiene (washing with soap or alcohol gel).

- Cover your mouth and nose with your forearm when you sneeze or cough.

- Dispose of tissues properly and clean your hands.

Due to the curfew decreed by the Government of Chile, which is in effect from Sunday, March 22, between 10:00 p.m. and 5:00 a.m., all our operational flights will fly outside these hours. However, if on your airport transfers you coincide with the curfew, your boarding pass along with your identity card will apply as a pass.

Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.

So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here

We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.

For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.

WHAT ARE THE MAIN SYMPTOMS OF VIRUSES?

COVID-19

HIGH FEVER

OVER 38º C

COUGH


DIFFICULTIES

RESPIRATORY 


HOW CAN I PROTECT MYSELF AND OTHERS?

Since Covid-19 is transmitted through respiratory droplets, you must:

Wash your hands long and frequently.

Use alcohol gel.

Avoid touching your mouth and eyes.

Avoid sharing personal items

HOW CAN I TRAVEL SAFELY?

The air in our aircraft is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. Furthermore, the WHO recommends:

Practice proper hand hygiene (washing with soap or alcohol gel).

Cover your mouth and nose with your forearm when you sneeze or cough.

Dispose of tissues properly and clean your hands.


Coronavirus action plan