Check all the details of our new Flexibility Policy. One more measure of our SMART Commitment!



Remember that it is your responsibility to comply with all the requirements required by law

  • It is a requirement to reside in a commune that is in Phase 3, 4, or 5 according to the Step by Step Plan.
  • Request 24 hours in advance an Interregional Transfer Permit that you can find at
  • In no case may COVID-positive people, a suspected case that is in quarantine or a person who is quarantining coming from abroad, request permission.
  • If one or both communes (of origin and destination) are in Step 1 or 2, the trip is only allowed for work, medical reasons, or attendance at a funeral. In this case, you must have a Single Collective Permit issued by the employer (only for essential work activities) or obtain one of the Temporary Individual Permits at
  • Have a health passport, which can be obtained at
  • They can only make the trip outside the curfew hours
  • It is not allowed to cross sanitary cords
  • At the airports, there will be a Sanitary Customs to control all passengers

Important: To travel, you must have a health passport, affidavit, submit to temperature measurement, and questions from the authority such as background, health conditions, and relevance of the reason for travel.

Links of interest:

Last Update: September 29th, 2020


  •  Only Chilean citizens and residents of Chile can enter the country. *Does not apply to crew or passengers in transit. 
  •  Passengers must submit an "Affidavit for Travelers to Prevent Coronavirus Diseases (COVID-19)" upon arrival or prior to departure. It can be presented on the following web page
  • All Chileans and foreigners are subject to a mandatory 14-day quarantine upon arrival in Chile.
  • Passengers arriving by air in Santiago, whose final destination is another city in Chile, must complete the quarantine in Santiago before continuing to their final destination. There are no exceptions to the quarantine requirement.
  • Passengers bound for other cities must demonstrate the need to travel: It may be for work reasons, assistance to medical treatment or funeral. If you do not meet these requirements, your entry to the city may be denied.
Last update: September 29, 2020


  • Flights to Argentina are suspended until October 11, 2020. *This does not apply to nationals and residents of Argentina * This does not apply to repatriation and medical flights.
  • Passengers must complete an "Electronic Sworn Declaration for entering the National Territory" available at
  • The affidavit must be completed within 48 hours before the start of the flight to Argentina.
  • Argentines and residents of Argentina are subject to quarantine for 14 days.
  • Travel for tourism is not allowed.
  • For the cases of foreigners not residing in Argentina who travel to Argentina for work, commercial or sports reasons, and are exempt from performing the 14 days of preventive and compulsory social isolation, they will also be required to add a medical certificate that They do not have symptoms compatible with COVID 19 that they must attach to the online sworn statement of the National Directorate of Migration.
  • National or foreign crew and transporters will be exempt from adding the referred medical certificate.
Last update: September 22, 2020.


  • Flights to Peru are suspended. *This does not apply to humanitarian and repatriation flights. *This does not apply to nationals and residents of Peru.
  • Nationals and residents of Peru are subject to quarantine for 14 days.
  • National and foreign passengers must present an "Affidavit of Health" at least 72 hours before flight departure. They must have a QR code that delivers the sworn statement obtained from the following web page
Last Update: September 22, 2020.


  • Foreign passengers visiting for up to 90 days, before boarding, must present proof of purchase of insurance valid in Brazil with coverage for the entire period of the trip to the airline. The coverage must have a minimum of BRL 30,000 and the documentation must be written in English or Portuguese.

    This requirement does not apply:
    -  Nationals and residents in Brazil.
    - Passengers in transit.
    - Students residing in Brazil
Last update: September 22, 2020.


  • Among the measures for entering the country is the presentation of the negative result of a PCR test no more than 96 hours before the flight time. (Decree 715 of 2020 September 15, 2020; of the Ministry of Health). All 96 are since the exam was taken.
  • Additionally, passengers must compulsorily fill out, prior to entering the immigration control posts, the pre-registration ‘Check-Mig’, which can be found on the website
  • This process can be done 24 hours in advance and up to 1 hour before the trip. And they should include the result of the PCR test.
  • Passengers who at the time of boarding have fever or respiratory symptoms associated with covid-19 will not be allowed to board.
  • Passengers at the time of entering Colombian territory must report their health status through the "CoronaApp" application and respond to the strict tracking and follow-up made by the insurer or the health secretary of the jurisdiction where they will stay or reside.
  • Due to Colombian health regulations, passengers can only carry a backpack or purse in the cabin. It is not allowed to carry a suitcase or carry on.
Last update: September 22, 2020

Remember that it is your responsibility to comply with all the requirements required by law

This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.

This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.

Do you already have your flight and want to make an exchange or return?


Before the flight
  • Affidavit of health of all passengers when they check in web
  • Social distance at airport check-in and boarding area
  • Mandatory use of masks for passengers and counter staff
  • Contactless boarding for passenger and passenger identity verification
  • Temperature taking with digital thermometers to prevent entry of passengers with fever
During flight
  • Mandatory use of masks, safety glasses and gloves by the crew
  • Mandatory use of masks for all passengers
  • New on-board sales standard
  • Alcohol gel available on all our flights
  • Alliance with the Red Cross -> Through an on-board chat program with information to protect you.
After the trip
  • Rigorous disinfection after each flight with effective spray to eliminate 99.9% of viruses and bacteria on surfaces
  • Increased time between boarding and disembarking to guarantee distance between passengers
  • Daily deep sanitization of all our aircraft complying with global WHO and IATA standards using the latest technology in electrostatic guns for surface disinfection.
Solve your questions

Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).

Yes. We changed our changes policy temporarily for being more flexible and we include it for all bookings FlexiSMART at a cost of $ 0, included in your ticket at the time of purchase, with which you can modify your reservation (change date and / or destination) up to one hour before the flight without paying for the change fee. You will only have to pay the rate difference if it exists.

If your flight has not been modified

  • For tickets purchased until July 31, 2020 you can:
  • Change the date 01 time without paying the change fee or fare difference to fly until December 31, 2020 as long as there is availability.
  • If you want to change the destination, you can also do it at no cost, only paying the rate difference if applicable.
  • Any change of date, destination or return request must be made up to 72 hours before the departure of your original flight.
  • In any case, you can always request a return through a JetSMART Gift Card for the same value of your purchase, which can be used to fly until June 30, 2021. To request it, you must enter here

On the online site Change request and refunds you can request your refund of the total of your booking with Gift Card and you can use it later on

We recommend that you stay tuned to where we will be updating the information about our flights.


  • The government of Chile decided to close its borders to non-resident foreigners from March 18, 2020 until September 30, 2020 (this measure could be extended)
  • The Argentine government decided to close the domestic operation between March 20 at midnight and September 20, 2020 at 11:59 p.m.
  • The Peruvian government decided to close its borders between March 16 at 11:59 p.m. and September 30, 2020 inclusive.
  • The Colombian government decided to close its borders from March 17 and until further notice.

At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO). 

For this reason, on all our flights we ensure that:

- Our filters eliminate 99.9% of bacteria and viruses.

- Rigorous cleaning, disinfecting all our planes daily.

- Air renewal every 3 minutes.

Starting today we will have the online exchange system available and you can manage the change or return of your ticket here 

We have a system online where you can manage the change or refund  your ticket more easily and quickly. You must enter

You can make 01 change of date without paying the change fee, or the difference in rates. You must enter

- High fever over 38 °.

- Cough.

- Respiratory difficulties.

Since Covid-19 is transmitted through respiratory droplets, you must:

- Wash your hands long and frequently.

- Use alcohol gel.

- Avoid touching your mouth and eyes.

- Avoid sharing personal items.

The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. 

Furthermore, the WHO recommends:

- Practice proper hand hygiene (washing with soap or alcohol gel).

- Cover your mouth and nose with your forearm when you sneeze or cough.

- Dispose of tissues properly and clean your hands.

Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.

So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here

We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.

For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.


At JetSMART we are monitoring the situation in coordination with the health authority and adopting the necessary measures that they have determined to ensure the care and well-being of the passengers and our collaborators. Our crews receive updates and safety instructions permanently, as we follow the international procedures defined by IATA and other global regulatory bodies, which have predefined instructions and operating manuals for the management of infectious and contagious diseases.

Check here all the details of our new Flexibility Policy

Flexibility policy





OVER 38º C





Since Covid-19 is transmitted through respiratory droplets, you must:

Wash your hands long and frequently.

Use alcohol gel.

Avoid touching your mouth and eyes.

Avoid sharing personal items


The air in our aircraft is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%. Furthermore, the WHO recommends:

Practice proper hand hygiene (washing with soap or alcohol gel).

Cover your mouth and nose with your forearm when you sneeze or cough.

Dispose of tissues properly and clean your hands.

Coronavirus action plan